Novellia

Financial Planning and Analysis

• Own financial strategy, planning, and execution at Novellia.
• Partner with leadership to prioritize investments and balance growth with efficiency.
• Lead preparation of financial reports and metrics dashboards for fundraising and Board meetings.
• Collaborate with the CEO on investor materials and financial storytelling.
• Define and track key financial and operational metrics for performance management.
• Establish scalable budgeting, forecasting, and expense management processes.
• Evaluate pricing, margin, and revenue models to optimize profitability.

Head of Finance

Operations

• Manage and evolve our user support process, ensuring every user gets a fast, clear, and thoughtful resolution to their issues or feedback.
• Collaborate with Product and Engineering to resolve urgent user issues, bugs, and blockers.
• Identify recurring pain points and collaborate with Product to drive product improvements based on real user insights.
• Create and refine support resources and workflows to make our operations more efficient.
• Contribute to patient facing communications, FAQs and documentation based on deep understanding of patient perspective.
• Help test new features and ensure smooth communication with users when product changes roll out.
• Analyze trends in support data through analytics tools like Mixpanel to guide decisions and enhance the user experience.
• Gain a deeper understanding of consumer healthcare and health data interoperability.

Product and User Operations Specialist

Backend Engineer

• Develop backend services and processing pipelines that handle large volumes of healthcare data efficiently
• Integrate and optimize AI components, including Large Language Models (LLMs), to power intelligent features and insights
• Collaborate with frontend, data, and AI teams to deliver seamless, data-rich user experiences
• Take ownership of end-to-end feature development, from conception to deployment and maintenance
• Implement observability for services and data pipelines to enable effective diagnostics and surface performance insights through monitoring, logging, alerting, and autoscaling
• Implement best practices for coding, testing, and deployment to ensure high-quality deliverables
• Work closely with product owners and designers to translate requirements into technical specifications
• Stay up to date with backend best practices, emerging AI tools, and trends in healthcare interoperability and AI

Head of Finance

Product and User Operations Specialist

Backend Software Engineer