Novellia

Product Manager

• Partner closely with Design and Engineering teams to define and deliver patient product features across the web and mobile apps.
• Drive features from the ground up, and fundamentally identify key user challenges and the corresponding solutions using product analytics, user research, and support signals.
• Define the product strategy alongside the Director of Product, own the prioritization and delivery of roadmap initiatives.
• Collaborate with Design to create and deliver user experiences that empower our users with their health story.
• Collaborate with commercial stakeholders to align customer projects with patient value and product vision.
• Communicate progress, insights, and tradeoffs effectively to leadership and cross-functional stakeholders.

Senior Product Manager

Operations

• Own our user support process, ensuring every user gets a fast, clear, and thoughtful resolution to their issues or feedback.
• Collaborate with Product and Engineering to resolve urgent user issues, bugs, and blockers.
• Collaborate with the Commercial team to deliver a seamless and supported experience for users participating in registries or research.
• Identify recurring pain points and collaborate with Product to drive product improvements based on real user insights.
• Create and refine support resources and workflows to make our operations more efficient.
• Capture and organize all user feedback to help deepen our understanding of user needs.
• Contribute to patient facing communications, FAQs and documentation based on deep understanding of patient perspective.
• Help test new features and ensure smooth communication with users when product changes roll out.
• Gain a deeper understanding of consumer healthcare and health data interoperability.

Novellia

Senior Product Manager

User Support – Operations Specialist

User Support, Operations Specialist – New Grad