Novaxia

Director

• Ensure operational, regulatory and relationship excellence of the Client Services function
• Manage the activity and teams
• Secure flows and operations
• Actively contribute to the development strategy and to the continuous improvement of tools and processes
• Oversee the management of incoming and outgoing flows (subscriptions, estates, donations, distributions, IFU, ex-post fees, etc.)
• Monitor and analyze business activity (subscriptions, Middle Office, Back Office)
• Implement and track service performance KPIs
• Ensure quality, timeliness and best execution objectives are met
• Produce activity summaries and reporting for Management
• Ensure proper application of internal procedures and regulations (AMF, professional obligations)
• Ensure the service complies with its regulatory obligations
• Perform first-level controls and contribute to the security of operations
• Manage and monitor operational and regulatory incidents
• Lead and coordinate Client Services teams (partner relations, commission management, Back Office, Middle Office)
• Recruit: define profiles, select and onboard employees
• Lead and engage teams: unite, motivate and mobilize colleagues around objectives
• Maintain high-quality relationships with clients, investors and distribution partners
• Contribute to the rollout and improvement of services related to distributor/investor relationships
• Ensure the functional and operational follow-up of business tools
• Actively participate in the development and optimization of tools (extranets, internal tools, CRM)

Head of Client Services, Permanent