VP, Patient Support

Novartis

Vice President of Patient Support overseeing field teams and strategy for market access and reimbursement at Novartis. Focused on reducing friction for patients and enhancing performance.

Posted 6/26/2026full-timeEast Hanover • New Jersey • 🇺🇸 United StatesLead💰 $274,400 - $509,600 per yearWebsite

About the role

Key responsibilities & impact

Develop and oversee a unified field strategy, operating model, deployment structure, and capability enhancement program for field teams
Attract, coach, and retain a team of high performing National & Regional Directors and field focused Patient Support professionals
Lead Field Strategy & Effectiveness team and seek to identify opportunities to improve efficiencies and effectiveness
Partner closely with Customer Engagement Team and other field team counterparts
Understand and integrate payer, reimbursement, policy & regulatory, customer & stakeholder ecosystems and access realities into field strategy and execution decisions
Collaborate across multi-functional teams (Sales, Marketing, MAPS, Operations, Training, Legal, ERC, etc.) to ensure a collaborative and compliant approach to support field success

Requirements

What you’ll need

Bachelor’s degree required; MBA, Pharm D, Health Policy or equivalent preferred
A minimum of 12+ years of pharmaceutical industry experience
People management and development experience highly preferred
Thorough understanding, knowledge of, and experience with US healthcare dynamics
Ability to analyze complex business issues and trends
Strong interpersonal, communication, and influencing skills
Demonstrated prioritization, organizational, and analytical skills
Proven results-oriented approach and embodiment of an agile, growth mindset
Ability to travel 50% over a broad geography is required

Benefits

Comp & perks

Health, life, and disability benefits
401(k) with company contribution and match
Generous time off package including vacation, personal days, holidays, and other leaves
Performance-based cash incentive
Eligibility to be considered for annual equity awards

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

field strategyoperating modelcapability enhancementbusiness analysisefficiency improvementcompliancestakeholder engagementhealthcare dynamicsorganizational skillsanalytical skills

Soft Skills

people managementcoachingteam retentioninterpersonal skillscommunication skillsinfluencing skillsprioritizationorganizational skillsresults-orientedagile mindset

Certifications

Bachelor's degreeMBAPharm DHealth Policy