Director, Field Intake – Business Requirements

Novartis

Director of Field Intake & Business Requirements at Novartis responsible for leading a remote team. Managing field workflow, digital, and AI-enabled capability needs across Customer Engagement.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesLead💰 $160,300 - $297,700 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of intake and requirements professionals, building strong capability in requirements engineering, stakeholder discovery, and business-to-technical translation
Establish clear quality standards (templates, definition-of-ready, acceptance criteria, traceability) so requirements are consistently buildable and testable
Own the single CE-facing intake for workflow and digital requests, ensuring requests enter through one structured path and are shaped once, correctly
Implement transparent triage and prioritization so demand is assessed consistently and sequenced using explicit criteria (value, readiness, capacity, dependencies)
Convert field needs into technical-ready requirements packages which include: problem statement and user/workflow context; scope boundaries and constraints; success criteria and acceptance tests; key dependencies and risk/edge cases; rollout/readiness considerations
Ensure intake and requirements explicitly cover AI/workflow use cases (e.g., copilots, guided workflows, automation concepts) in a structured way—defining intent, guardrails, and measurable value
Partner with experimentation/pilot teams so early AI/workflow concepts are validated, refined, and converted into scale-ready requirements before enterprise build
Establish feedback loops so learnings from pilots/adoption are captured and reflected in improved requirement patterns, templates, and intake criteria—strengthening the system over time
Ensure handoffs include the right evidence and readiness signals so solutions can transition cleanly from 'validated' to 'enterprise scale'
Use the end-to-end lifecycle framing (define → design → build/enable → pilot → scale → measure/improve) to ensure requirements anticipate what must be built and how success will be evaluated—without taking ownership of enterprise analytics or platforms

Requirements

What you’ll need

No specific requirements listed.

Benefits

Comp & perks

performance-based cash incentive
comprehensive benefits package including health, life and disability benefits
401(k) with company contribution and match
generous time off package including vacation, personal days, holidays and other leaves

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

requirements engineeringstakeholder discoverybusiness-to-technical translationquality standardsacceptance criteriatriage and prioritizationtechnical-ready requirementsAI/workflow use casesfeedback loopsend-to-end lifecycle framing

Soft Skills

leadershipcoachingteam developmentcommunicationcollaborationproblem-solvingcritical thinkingadaptabilityattention to detailstrategic thinking