Associate Director, People & Organisation – IT Solution Delivery
Novartis
full-time
Posted on:
Location Type: Office
Location: Prague • 🇨🇿 Czech
Visit company websiteJob Level
Senior
Tech Stack
ServiceNow
About the role
- Drive the delivery of digital solutions across P&O services acting as IT business partner and service delivery expert
- Develop and execute the strategic roadmap for DDIT P&O IT solution delivery and business partnering, focusing on payroll, time, and broader P&O services
- Identify and select new technologies in collaboration with P&O teams, DDIT, and Procurement and ensure holistic delivery and transition into operations
- Oversee end-to-end delivery of digital solutions, particularly payroll, time, and P&O platforms (e.g., Workforce Software, Workday, ServiceNow HR modules) including integrations with payroll providers and other HR technology solutions
- Ensure adoption and integration of emerging technologies to drive innovation, automation, and efficiency aligned with DD&IT technology strategy
- Act as primary liaison between DDIT and P&O stakeholders, translating business requirements into actionable IT initiatives and ensuring business value delivery
- Develop strong relationships with key stakeholders, provide strategic advice, and facilitate effective collaboration between IT and business teams
- Manage demand and project portfolio for assigned areas, monitor and report on financial performance, and ensure compliance with Novartis financial policies
- Identify and mitigate risks associated with IT projects and solution operations
- Ensure compliance with relevant regulations (SOX IT, GxP, GDPR), standards, and best practices
- Lead solution delivery according to Novartis ISRM and enterprise architecture standards
Requirements
- Minimum of 5–7 years of experience in IT service delivery, preferably within payroll, time, and P&O services
- Proven expertise in delivering IT solutions at scale, including integrations with global payroll providers
- Experience with Agile Frameworks and Waterfall methodology
- Demonstrated experience in managing the full lifecycle of IT projects, from ideation to delivery and transition to operations
- Strong knowledge of ITIL frameworks and practical experience in IT solution delivery
- Experience applying automation and analytics in payroll, time, and P&O services
- Track record of vendor management and driving performance in AMS or hybrid operational models
- Familiarity with P&O technologies such as Workday, Workforce Software, and ServiceNow for HR processes
- Familiarity with compliance requirements such as SOX IT, GxP, GDPR
- Desirable: ITIL certification or equivalent service management training
- Desirable: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
Benefits
- Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary;
- Risk Life Insurance (full cost covered by Novartis);
- 5-week holiday per year (1 week above the Labour Law requirement);
- 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report;
- Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year;
- Meal vouchers in amount of 105 CZK for each working day (full tax covered by company);
- Car Allowance;
- MultiSport Card.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT service deliveryIT solutions deliveryintegrationsAgile FrameworksWaterfall methodologyITIL frameworksautomationanalyticsvendor managementproject lifecycle management
Soft skills
stakeholder managementstrategic advicecollaborationrisk managementfinancial performance monitoring
Certifications
ITIL certificationBachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceBachelor’s degree in Business Administration