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Novartis

Patient Support Program Manager

Novartis

Manage Patient Support Programs enhancing patient experience and accessibility to therapies at Novartis. Collaborate across teams to develop sustainable solutions for patient needs.

Posted 5/19/2026full-timeInsurgentes • 🇲🇽 MexicoJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Develop & manage Patient Support Programs E2E.
  • Mapping and understanding patient journeys to identify leverage points that limit patient´s ability to access to diagnosis & innovative treatments. ​
  • Negotiating and reaching agreements to implement proposed solutions in a sustainable manner, for both, Novartis and the HC system.​
  • Co-creating and implementing innovative & sustainable solutions that enhance system´s capabilities to overcome access barriers.​
  • By ensuring that the innovative solutions developed by Novartis truly respond to unmet needs identified within the patient journey and enable patients to access our solutions with comprehensive risk management.
  • By leading E2E projects in selected accounts and ensure successful implementation / value delivery & strongly lead by influence among cross-funcional Novartis´teams to achieve these objectives.

Requirements

What you’ll need
  • Bachelor´s degree in business or health sciences.
  • Pharma, Medtech (medical devices) or similar background.
  • Mexican Healthcare System acumen.
  • English proficiency
  • > 2 yrs experience as PSP manager (or coordinator)
  • > 2 yrs success track of direct customer management and/or engagement (field based or field hybrid) roles in healthcare.
  • > 2 yrs experience as responsible for the management or design and implementation of diagnostic programs inside or outside the pharmaceutical industry.

Benefits

Comp & perks
  • Health insurance
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
patient support programsproject managementrisk managementcustomer managementdiagnostic program designimplementationnegotiationcross-functional collaborationdata analysissolution development
Soft Skills
leadershipinfluencecommunicationproblem-solvingcollaborationstrategic thinkingadaptabilitycreativitynegotiationcustomer engagement