Manager, Programs and System Training

Novartis

Manager, Programs & Systems Training at Novartis focusing on training curriculum development and execution for healthcare initiatives. Responsible for enhancing agent competency and knowledge retention in systems and programs.

Posted 5/10/2026full-timeEast Hanover • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $93,800 - $174,200 per yearWebsite

About the role

Key responsibilities & impact

Assist the Associate Director, Systems Training with creating product programs and system curricula
Conduct trainings using adult learning principles to enhance agent competency and knowledge retention
Ensure high-quality delivery of training through various methods such as live and virtual facilitation
Execute pull-through opportunities and provide refresher trainings for curricula
Implement competency models, needs assessments, simulations, and certifications
Demonstrate subject matter and technical expertise in the assigned function
Maintain up-to-date trainings that emphasize compliance reporting requirements
Collaborate with many individuals across NPS and PSC leaders

Requirements

What you’ll need

Three (3) years of work experience in a healthcare or pharmaceutical training and development capacity
Experience working with systems, technology and business applications (Salesforce CRM, LMS systems, Microsoft suite, Outlook, Publisher, Project and Visio)
Experience working with contact centers and/or central support operations, including but not limited to hub/pharma functions, case management, benefit verification, etc.
Skilled in public speaking and facilitation of training classes for in person and remote teams
Strong interpersonal, communication, influencing and analytical skills
Ability to manage multiple projects and consistently meet deadlines.

Benefits

Comp & perks

Full range of medical benefits
401(k) eligibility
Various paid time off benefits
Sign-on bonus
Restricted stock units
Discretionary awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

adult learning principlescompetency modelsneeds assessmentssimulationscertificationspublic speakingfacilitation

Soft Skills

interpersonal skillscommunication skillsinfluencing skillsanalytical skillsproject managementdeadline management