Print Service Support Technician
NOVALINK SOLUTIONS LLC
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Provide technical assistance and support to end-users
- Resolve issues related to print services
- Support the VITA Print Service offering
- Handle help desk ticketing and utilize ticketing systems to track and document support requests
- Ensure optimal IT service delivery and deliver high-quality end user support and customer service
- Prioritize tasks and manage time effectively in a fast-paced environment
- Collaborate with IT team as a mid-level Support Technician
Requirements
- Microsoft 365 Required 5 Years
- Strong communication and interpersonal skills and detail oriented Required 5 Years
- Strong analytical and troubleshooting skills Required 5 Years
- Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5 Years
- Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5 Years
- Commitment to delivering high quality end user support and customer service Required 5 Years
- Experience in a help desk or technical support role. Required 5 Years
- Knowledge of IT systems Required 5 Years
- Knowledge of print services environment Desired 2 Years
- Previous experience and knowledge of printers is a nice to have
- Help desk ticket handling experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft 365analytical skillstroubleshooting skillsticketing systemshelp desk supportIT systems knowledgeprint services knowledgeprinter knowledge
Soft skills
communication skillsinterpersonal skillsdetail orientedtime managementtask prioritizationcustomer servicecollaboration