NOVALINK SOLUTIONS LLC

Business Analyst 2

NOVALINK SOLUTIONS LLC

contract

Posted on:

Location Type: Hybrid

Location: Richmond • Virginia • United States

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Tech Stack

AzureSDLCServiceNow

About the role

  • Gather, analyze, and document business and technical requirements.
  • Facilitate requirement-gathering meetings and workshops.
  • Write user stories, acceptance criteria, and backlog items.
  • Support requirement prioritization and refinement with product owners and technical leads.
  • Create and update process flows in Visio.
  • Document current-state and future-state workflows.
  • Produce clear SOPs, reference guides, and operational documentation.
  • Support standardization and process-improvement efforts.
  • Track tasks, deliverables, and dependencies in portfolio tools.
  • Document meeting notes, decisions, and action items.
  • Assist with testing activities and UAT coordination.
  • Support change management, communications, and training materials.
  • Maintain dashboards and reports for leadership.
  • Coordinate between business partners, IT teams, and leadership.
  • Communicate requirements, decisions, and project updates clearly.

Requirements

  • Experience with requirements gathering and documentation.
  • Proficiency with Visio, Excel, Word, Teams, and PowerPoint.
  • Familiarity with workflow or project tools like ServiceNow or Azure DevOps.
  • Strong analytical, organizational, and communication skills.
  • Experience with process mapping or IT project support.
  • Experience in IT or public health environments.
  • Strong skills in ServiceNow, SharePoint, Azure DevOps, or Power BI.
  • Knowledge of SDLC or Agile practices.
Benefits
  • Hybrid role; onsite at least three days per week, with occasional increased onsite needs.
  • Fast-paced, multi-team environment.
  • Periodic deadlines requiring flexibility.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
requirements gatheringdocumentationprocess mappingSDLCAgile practicesuser storiesacceptance criteriabacklog itemstesting activitiesUAT coordination
Soft Skills
analytical skillsorganizational skillscommunication skills