Cybersecurity Engineer, Level 3
NOVALINK SOLUTIONS LLC
contract
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • United States
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About the role
- Administer and Maintain EDR Tools
- Tune detection rules to reduce false positives and improve threat visibility for each covered locality.
- Ensure asset inventory is accurate and up to date for each covered locality.
- Regularly update the EDR platform and agents to the latest versions.
- Review and adjust security policies.
- Conduct health checks to ensure the EDR system is functioning properly.
- Investigate and remediate unexcepted agent behavior
- Ensure that Integrations are working as required and troubleshoot when issues are identified
- Administer and Maintain Vulnerability Management System
- Maintain and update the vulnerability management platform and agents
- Conduct health checks to ensure the VMS system is functioning properly.
- Tune scan policies to reduce false positives and improve accuracy for each covered locality
- Ensure asset inventory is accurate and up to date for each covered locality
- Configure and schedule scans for each covered locality.
- Investigate and remediate unexpected agent behavior
- Ensure that integrations are working as required and troubleshoot when issues are identified
- General Support
- Respond to and resolve customer inquiries and issues submitted through the ticketing system and SOC
- Maintain and update the Remote Monitoring and Management platform and agents
- Accurately document customer interactions, troubleshooting steps, and resolutions
- Escalate complex or unresolved issues as needed
- Monitor ticket queues to ensure service level agreements (SLAs) are met and follow up with customers as needed
Requirements
- 4 Years Administer and Maintain EDR Tools Required
- 4 Years Administer and Maintain Vulnerability Management System Required
- Experience in information security, with a focus on security technologies. Required
- Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner. Required
- Ability to work independently and as part of a team. Highly desired
- Excellent organizational skills and attention to detail. Highly desired
- Relevant certifications preferred. Highly desired
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
EDR Tools administrationVulnerability Management System administrationThreat detection tuningSecurity policy reviewHealth checksScan policy tuningAsset inventory managementIntegration troubleshootingRemote Monitoring and Management platformTicketing system management
Soft Skills
Verbal communicationWritten communicationTeamworkOrganizational skillsAttention to detailCustomer serviceProblem-solvingIndependence