ServiceNow Developer
NOVALINK SOLUTIONS LLC
contract
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPJavaScriptServiceNowSOAP
About the role
- Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements.
- Develop workflows, case lifecycles, business rules, and integrations with external government systems.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Implement proactive service delivery features to improve citizen engagement and transparency.
- Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources.
- Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules.
Requirements
- 3+ years of ServiceNow development experience.
- Hands-on experience with ServiceNow CSM and/or PSDS modules.
- Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.).
- Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub.
- Experience with platform security, including user access management and compliance.
- Experience with Service Portal development and UI/UX customization.
- ServiceNow Certified System Administrator (CSA) preferred.
- Agile/Scrum experience preferred.
- Knowledge of public sector service delivery models and citizen engagement strategies preferred.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow developmentServiceNow CSMServiceNow PSDSJavaScriptGlide APIFlow DesignerIntegrationHubRESTSOAPService Portal development
Soft skills
collaborationrequirement gatheringtroubleshootingproactive service deliverycitizen engagementtransparency
Certifications
ServiceNow Certified System Administrator (CSA)