Technical Account Manager
Nova-Tech Engineering
full-time
Posted on:
Location Type: Remote
Location: Ireland
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About the role
- Work with customers, industry partners, and our dynamic team to promote and support our cutting-edge products and technologies while crafting exceptional customer experiences
- Travel to customers and visit accounts to conduct immersive training, oversee product installations, provide hands-on maintenance, and offer overall support
- Serve as the primary contact for assigned customer accounts, delivering exceptional service and long-term partnership through timely, clear communication.
- Build and maintain strong relationships with customers and hatchery leadership; resolve issues promptly and professionally
- Proactively manage accounts through routine on-site visits, system installations, customer training, and documentation
- Develop strong product and service knowledge to recommend data-driven customer solutions
- Ensure customer understanding of contractual terms and support timely payment compliance
- Monitor customer data, system connectivity, and performance trends; communicate insights and concerns to appropriate stakeholders
- Evaluate treatment processes and collaborate with technical teams on outcomes and quality feedback
- Attend industry events and company trainings as required
- Follow company policies and procedures and contribute as a collaborative team member aligned with company values.
Requirements
- 2+ years of related experience with required customer service and technical experience
- Bachelor’s degree in Agriculture, Business, or a related field preferred
- Working knowledge of biology and the poultry industry
- Strong interpersonal, account management, negotiation, and presentation skills
- Excellent verbal and written communication skills in English; proficiency in a second language preferred
- Proficiency in Microsoft Office including Word, Excel, PowerPoint, and Outlook
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines
- Self-directed, adaptable, and comfortable taking on new challenges
- Team-oriented problem solver with strong attention to detail and sound business judgment
- Ability to read and interpret technical information
- Valid driver’s license and ability to be insured
- Valid passport for international travel.
Benefits
- Excellent benefits package starting day one!
- Full week of paid holiday “shutdown” to celebrate the holiday season
- Generous PTO
- Paid holidays
- Traditional health insurance options to choose from
- Free virtual and in-person healthcare
- Dental, vision, life
- Short- and long-term disability
- Flexible spending accounts
- Education reimbursement
- 401k and match with immediate vesting
- More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetechnical experiencebiological knowledgepoultry industry knowledgeaccount managementnegotiationpresentation skillstechnical information interpretation
Soft Skills
interpersonal skillsverbal communicationwritten communicationorganizational skillsproblem solvingattention to detailbusiness judgmentadaptabilityself-directionteam collaboration
Certifications
Bachelor’s degree in AgricultureBachelor’s degree in Businessvalid driver’s licensevalid passport