Client Partner

Nova Talent

Client Partner managing relationships between Titan and banking clients, ensuring successful adoption of AI platform. Leading strategic engagements and enablement sessions while driving continuous improvement in client interactions.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary post-sale point of contact for key client stakeholders, owning the relationship from kickoff through successful adoption
Manage multiple client engagements simultaneously, balancing priorities across accounts without losing quality or momentum
Lead client calls, executive meetings, and kickoff meetings - setting the agenda, driving decisions, and keeping momentum
Champion the client perspective internally - distilling feedback into clear product signals and working directly with Titan's product and engineering teams to shape roadmap decisions and drive continuous improvement
Partner closely with Titan's Forward Deployed Engineers as the strategic client lead throughout the full delivery lifecycle
Identify and explore potential high-value use-cases and expansion opportunities in collaboration with senior client stakeholders
Lead enablement sessions with users and key stakeholders, building the AI literacy and advocacy needed for lasting adoption
Project-manage platform onboarding, implementation milestones and priorities - tracking progress, surfacing risks, and keeping engagements on schedule
Develop and maintain project plans, status reports, and escalation paths for client stakeholders

Requirements

What you’ll need

3+ years of experience in technology implementations, program management, product management, or customer success
Proven track record managing complex, multi-stakeholder engagements end-to-end
Strong executive presence - comfortable owning executive meetings, navigating organizational dynamics, and representing Titan at the leadership level
Experience in product or program management; able to think in milestones, owners, and outcomes
Highly organized with strong written and verbal communication skills for both client-facing and internal collaboration
High agency and extreme ownership - you identify what needs to happen and make it happen without waiting to be directed
Banking or fintech experience is a must

Benefits

Comp & perks

Competitive compensation (salary + meaningful, pre-Series A equity)
Remote-first culture with opportunity for in-person collaboration
Unlimited PTO
Medical, dental, and vision coverage (100% of employee premiums paid by Titan)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology implementationsprogram managementproduct managementcustomer successproject managementmilestone trackingrisk managementstatus reportingclient engagementonboarding

Soft Skills

executive presenceorganizational dynamicscommunication skillshigh agencyextreme ownershipclient advocacyrelationship managementcollaborationleadershipprioritization