NOVA Corporation

Mainframe Ops/App Support

NOVA Corporation

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ITSM

About the role

  • Work within an IBM and Unisys mainframe OS and environment to support customer processing, applications, and configurations.
  • Conduct tape service support for external tape systems in the z/OS Mainframe environment, including tape movement from silo to silo and preparing/updating tape administration documentation.
  • Provide status and activity reports on items of team activities.
  • Attend and participate in meetings.
  • Evaluate the customer’s mainframe processing requirements (e.g. scheduling requests, capacity concerns, and performance requirements) and comprehend/effectively communicate these requirements to customers and government employees (both orally and in writing).
  • Troubleshoot problems to minimize interruptions in the customer's critical business activities.
  • The contractor shall proactively identify and resolve system performance bottlenecks.
  • Notify the customer of the following: acceptance, receipt of upgrades, and interruptions in service for upgrades/system patches.
  • Provide follow-up during incident management including ITSM ticket updates, system documentation, and what steps were taken to fix the issue, especially concerning items that are reportable.
  • Contacting the customer via phone/email may be required during incident management.
  • Contact customer for required system reporting such as: unannounced outages, service interruptions, and system restoral. These must fall within customer requirements/standards/service level agreement (SLA).
  • Provide the latest updates to any ongoing issues, possible workarounds, and incident resolutions to DISA Ecosystem, C2 cell, to the customer.
  • Receive and disseminate appropriate notifications for ASI, product upgrades, software updates, and COOP exercises. This is done to inform both internal and external customers of potential changes in operational service.
  • Support customer performance requirements and customer support policies/procedures in order to ensure that the customer’s SLA objectives are being achieved.

Requirements

  • IAT Level 1: Must possess one of the following required certifications A+ CE CCNA Security Network +CE SSCP
  • Provide support controlling, diagnosing, and resolving difficult problems that arise due to incorrect ECL coding/programming techniques.
  • Provide IBM and Unisys Mainframe Operations/Application support including performing IPL in a highly-complex mainframe operating environment.
  • Provide generalized expertise in OS2200, z/OS, and z/VM operating environments, JES2, JCL, and OpCon Unisys scheduling tool.
  • Utilize a Windows-based personal computer workstation and the MS Office suite (Outlook, Excel, and Word), Internet browsers, Mainframe Terminal Emulation Software, and ITSM ticketing software.
  • Provide support using standard tools (currently BMC Control Products Suite) for scheduling to include building, maintaining, and scheduling batch processing (to include complex system abend (error) recovery techniques).
  • Provide real-time accurate monitoring and troubleshooting of multiple mainframe systems and applications.
  • Conduct troubleshooting of mainframe application support issues in a manner that minimizes interruptions in the MLOB ability to provide customer support.
  • The contractor shall work with government personnel, other contractors, MLOB management, and customer personnel to ensure overall efficiency and effectiveness of MLOB Operations and Application Support.
  • Contractors shall support MLOB Ops/App Support tracking status of mainframe Change Management which include Change Requests and Authorized Service Interruptions (ASI).
  • Monitor and maintain the stability of systems and resources in the MLOB Ops/App Support mainframe environment using performance/workload monitoring tools.
  • Perform system issue/incident determination, resolution, and RCA (e.g.: job abends, system performance degradation, network monitoring/recovery, workload monitoring/recovery).
Benefits
  • Willing to work 3rd shift
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ECL codingIBM Mainframe OperationsUnisys Mainframe Operationsz/OSz/VMOS2200JES2JCLOpConbatch processing
Soft Skills
communicationtroubleshootingproblem-solvingteam collaborationcustomer supportincident managementreportingproactive identificationdocumentationmeeting participation
Certifications
A+ CECCNA SecurityNetwork +CESSCP