NOVA Corporation

IT Support Specialist

NOVA Corporation

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

AWSAzureCloudCyber SecurityGoogle Cloud PlatformITSMLinuxOracle

About the role

  • Provide technical support for end users, including installation, configuration, troubleshooting, and maintenance of hardware and software
  • Diagnose and resolve incidents related to desktops, laptops, peripherals, operating systems, and enterprise applications
  • Install, configure, and maintain Windows and Linux operating systems in accordance with DLA standards
  • Perform backup and recovery operations and assist with system restoration activities
  • Document incidents, service requests, resolutions, and procedures using approved ticketing systems
  • Assist users with account management, access issues, and basic cybersecurity awareness
  • Coordinate with systems administrators, network engineers, and cybersecurity teams to resolve escalated issues
  • Monitor system alerts and logs, escalating issues as required
  • Support deployment of new hardware, software updates, and system upgrades
  • Develop and maintain user documentation, training materials, and knowledge base articles
  • Other duties as assigned

Requirements

  • Active Secret clearance and eligibility for IT-I (Tier 5/SSBI) / Critical Sensitive access
  • U.S. Citizenship required
  • DoD 8570.01-M IAT Level II baseline certification (e.g., Security+, CASP+, or CISSP)
  • Google Cloud Platform certification (Associate Cloud Engineer or Professional Cloud Architect)
  • One of the following: AWS Certified Cloud Practitioner, AWS Certified Security – Specialty, AWS Certified Solutions Architect (Associate or Professional), AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Solutions Architect Expert, Microsoft Certified: Azure Security Engineer Associate, Oracle Cloud Infrastructure Cloud Operations, Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA)
  • Bachelor’s Degree in Information Technology or related technical discipline preferred
  • Six (6) years of progressive experience in information processing or IT support roles
  • At least three (3) years of specialized experience supporting enterprise hardware and software solutions
  • Minimum two (2) years of hands-on experience installing, troubleshooting, and training users on hardware and software
  • Experience supporting Windows and Linux operating systems in large enterprise environments
  • Knowledge of IT service management processes and incident response
  • Strong problem-solving and analytical skills
  • Ability to communicate technical information effectively to non-technical users
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Professional development opportunities
  • Flexible working arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows operating systemsLinux operating systemshardware installationsoftware installationtroubleshootingbackup and recovery operationsincident responseIT service managementuser documentationknowledge base development
Soft skills
problem-solvinganalytical skillscommunicationuser trainingcollaboration
Certifications
Active Secret clearanceDoD 8570.01-M IAT Level IISecurity+CASP+CISSPAWS Certified Cloud PractitionerAWS Certified Security – SpecialtyAWS Certified Solutions ArchitectMicrosoft Certified: Azure Administrator AssociateRed Hat Certified Engineer