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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing second-level technical support for software products and automation systems, with strong skills in troubleshooting, root cause analysis, and software configuration management. Proficient in utilizing tools like Jira Service Management and scripting for firewall administration and automation.
Highest-signal resume keywords
Technical SupportRoot Cause AnalysisLinux AdministrationSQL ProficiencyWeb Application Administration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingRoot Cause AnalysisSQLPythonLinuxVirtualization TechnologiesFirewall AdministrationConfiguration ManagementAutomation SystemsNetworking Architecture
Soft Skills
Communication Skills
Tools & Technologies
Jira Service ManagementAWS Cloud ServicesVirtualBoxVMwareHyper-V
Industry Keywords
Industrial AutomationControl SystemsSoftware ApplicationsUser Access ManagementDeployment Processes
Tech Stack
Tools & technologiesAWSCloudLinuxPythonSQLVMware
About the role
Key responsibilities & impact- Provide second-level technical support for software products and automation systems, ensuring efficient issue resolution.
- Utilize Jira Service Management to track, prioritize, and resolve issues, maintaining an organized approach.
- Conduct root cause analysis on software and system issues, proposing effective solutions for field-identified problems.
- Develop and maintain customer-specific software configurations, ensuring optimal performance and customization.
- Drive continuous improvements to deployment processes and support tools, streamlining operations.
- Engage in software development and enhancements, creating advanced diagnostic utilities for field support.
- Maintain and update virtualized test and training environments, ensuring accurate representations for testing.
- Collaborate with customers and internal teams to identify product improvement opportunities, enhancing reliability.
- Update firewall configurations and security policies using approved scripting and automation tools.
- Administer web applications, manage user access, and release configuration files for seamless application deployments.
Requirements
What you’ll need- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- Experience supporting industrial automation, control systems, or complex software applications is essential.
- Strong troubleshooting skills and expertise in root cause analysis for integrated software and hardware systems.
- Knowledge of networking architecture, firewall administration, and troubleshooting is a must.
- Experience administering Linux-based systems and familiarity with AWS cloud services is preferred.
- Experience with web application administration, user access management, and configuration management.
- Proficiency in SQL, Linux, Python, and virtualization technologies (VirtualBox, VMware, or Hyper-V).
- Field experience supporting industrial automation systems is an asset.
- Excellent communication skills for effective collaboration across cross-functional teams.
- Willingness to travel domestically and internationally as required for customer support and field deployments.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NOV Website LinkedIn All Job Openings 10,000+ employees Founded 1862 🏭 Manufacturing 💼 Consulting ⚡ Energy Manufacturing
- Consulting
- Energy NOV is a global leader in the provision of equipment and technology to the energy industry. With over 150 years of innovation, NOV empowers the global energy sector, focusing on enhancing oilfield operations and supporting the energy transition to more sustainable practices. By leveraging its technology-driven solutions, NOV helps customers produce energy safely and efficiently while minimizing environmental impacts. NOV also offers a single sign-on solution, MYNOV, enabling access to multiple NOV applications and services with one login. The company is committed to sustainability and continuous advancement in the energy sector. Sustaining Software Engineer 🔥 1 minute ago 🏢🏡 Houston – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑💻 Full-stack Engineer AWS Cloud Linux Python SQL VMware Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide second-level technical support for software products and automation systems, ensuring efficient issue resolution.
- Utilize Jira Service Management to track, prioritize, and resolve issues, maintaining an organized approach.
- Conduct root cause analysis on software and system issues, proposing effective solutions for field-identified problems.
- Develop and maintain customer-specific software configurations, ensuring optimal performance and customization.
- Drive continuous improvements to deployment processes and support tools, streamlining operations.
- Engage in software development and enhancements, creating advanced diagnostic utilities for field support.
- Maintain and update virtualized test and training environments, ensuring accurate representations for testing.
- Collaborate with customers and internal teams to identify product improvement opportunities, enhancing reliability.
- Update firewall configurations and security policies using approved scripting and automation tools.
- Administer web applications, manage user access, and release configuration files for seamless application deployments. 🎯 Requirements
- Bachelor's degree in Computer Science, Software Engineering, or a related field, or equivalent experience.
- Experience supporting industrial automation, control systems, or complex software applications is essential.
- Strong troubleshooting skills and expertise in root cause analysis for integrated software and hardware systems.
- Knowledge of networking architecture, firewall administration, and troubleshooting is a must.
- Experience administering Linux-based systems and familiarity with AWS cloud services is preferred.
- Experience with web application administration, user access management, and configuration management.
- Proficiency in SQL, Linux, Python, and virtualization technologies (VirtualBox, VMware, or Hyper-V).
- Field experience supporting industrial automation systems is an asset.
- Excellent communication skills for effective collaboration across cross-functional teams.
- Willingness to travel domestically and internationally as required for customer support and field deployments. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Engineering Applications 🕒 5 days ago American Bureau of Shipping (ABS) 5001 - 10000 💼 Consulting 🎖️ Defense 📦 Logistics Website LinkedIn All Job Openings Senior engineer developing and supporting ABS marine and offshore classification applications in Houston. Improving digital engineering tools through analysis, software development, testing, and cross-functional collaboration. 🏢🏡 Houston – Hybrid ⏰ Full Time 🟠 Senior 🧑💻 Full-stack Engineer Senior Software Engineer 🕒 August 8 WM 10,000+ employees 📦 Logistics 🏗️ Construction 🏭 Manufacturing Website LinkedIn All Job Openings Senior software engineer developing enterprise applications for WM, North America's environmental-solutions provider. Leading complex design, testing, systems planning, and technical mentoring in a hybrid Houston role. 🏢🏡 Houston – Hybrid 💰 Post-IPO Debt on 2023-07 ⏰ Full Time 🟠 Senior 🧑💻 Full-stack Engineer 🦅 H1B Visa Sponsor Senior Software Engineer 🕒 August 4 Baylor Genetics 501 - 1000 🏥 Healthcare 💼 Consulting 🍽️ Food & Beverage Website LinkedIn All Job Openings Senior Software Engineer developing clinical genetics software for Baylor Genetics, a diagnostic testing laboratory. Building applications that streamline genetic testing and reporting workflows with C#, .NET, React, and SQL. 🏢🏡 Houston – Hybrid ⏰ Full Time 🟠 Senior 🧑💻 Full-stack Engineer MS SQL Server MySQL Postgres React SQL TypeScript .NET Senior Engineer 🕒 July 30 Terracon 5001 - 10000 🏗️ Construction 💼 Consulting 🔬 Science Website LinkedIn All Job Openings Provide engineering and consulting services for a variety of projects in several sectors. Lead design, analysis, and reporting tasks while ensuring compliance with established standards. 🏢🏡 Houston – Hybrid ⏰ Full Time 🟠 Senior 🧑💻 Full-stack Engineer Senior Electrical Product Engineer – Networking Products 🕒 July 10 NVIDIA 10,000+ employees 🏥 Healthcare 🏭 Manufacturing 🤖 Artificial Intelligence Website LinkedIn All Job Openings Product Engineer for networking hardware at NVIDIA focusing on troubleshooting and analysis of returned products. Collaborating with global engineering teams to ensure quality and performance. 🏢🏡 Houston – Hybrid 💵 $116k - $224.3k / year ⏰ Full Time 🟠 Senior 🧑💻 Full-stack Engineer 🦅 H1B Visa Sponsor View More Full-stack Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs