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Customer Support Coordinator
NOVCustomer Support Coordinator responsible for handling customer inquiries and requests at NOV's Technical Services team in Houston. Excelling in communication and problem-solving for internal and external stakeholders.
About the role
Key responsibilities & impact- Answer and respond to calls from customers efficiently and professionally, explaining possible solutions, and elevating calls to aftermarket business lines as needed
- Communicating with customers via email/CRM regarding their requests
- Utilizing software, databases, scripts, and other resources to properly assess & route incoming requests to the appropriate Business Lines. Obtaining additional information as required
- Working with warehouse department to arrange for necessary parts to be shipped on urgent orders.
- Alerting Service, Spare Parts or Technical Support departments to Rig Down / Urgent requests, especially After Hours
- Comply with all NOV Company and HSE policies and procedures, including adhering to attendance expectations & schedule
- Ensure compliance with all internal and external policies, including legislative, industry, and company standards
- Perform other work-related tasks as assigned
Requirements
What you’ll need- High School Diploma or GED Equivalent (higher education degree desirable)
- 2 plus years experience in relevant business (customer service, sales, procurement, logistics, technical support, administrative support, marketing)
- Experience in manufacturing, oil & gas, or another related environment preferable
- Excellent communication skills, both written and verbal is required
- Demonstrated judgment and decision-making ability
- Adhere to the specified business rules defined for Tier 1
- Ensure Tier 1 standardized processes are followed in accordance with provided documentation & updated instructions, for internal and external customers alike
Benefits
Comp & perks- 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that are effective your date of hire. Visit __usbenefits.nov.com/cost-for-coverage__ for more information.
- FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
- All regular full-time employees receive up to 11 paid holidays per year.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesprocurementlogisticstechnical supportadministrative supportmarketingjudgmentdecision-making
Soft Skills
communication skillswritten communicationverbal communication
Certifications
High School DiplomaGED Equivalent