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Customer Service Representative
NOVCustomer Service Representative supporting clients throughout the order process at NOV Grant Prideco. Building relationships while ensuring a high-quality experience in a hybrid work environment.
Tech Stack
Tools & technologiesERPOracleOracle ERP
About the role
Key responsibilities & impact- Build and maintain strong, collaborative relationships with customers as a trusted advisor.
- Coordinate with Sales, Accounting, and internal departments to confirm and communicate customer requirements.
- Ensure revenue recognition requirements are met prior to invoicing.
- Communicate order status, shipment details, and required documents to customers and internal teams.
- Review printed order acknowledgements and coordinate cross-departmental review as needed.
- Maintain the Customer Order file and verify Order Confirmations, Purchase Orders, and related documents for invoicing accuracy.
- Report discrepancies to Sales and Accounting to ensure compliance with revenue recognition standards.
- Work with Sales to secure additional required documentation.
- Coordinate transportation needs, including truck scheduling, equipment requirements, and loadout timing.
- Review shipping documents (Bills of Lading, Tallies, Shipping Reports) and oversee accurate invoice preparation.
- Ensure all customer order requirements are completed before invoicing.
- Prepare requisitions and coordinate outside services per customer specifications (coating, inspections, etc.).
Requirements
What you’ll need- High school diploma or equivalent
- A minimum of 2 years of previous Customer Service experience is preferred
- Proficiency in Microsoft Office (Excel, Outlook, Teams).
- Experience with Oracle ERP, CRM, or CPQ systems preferred.
- Ability to read and comprehend customer orders with a basic understanding of products and related processes.
- Strong critical-thinking, problem-solving, and communication skills.
- Creative, resilient, and driven to contribute to continuous improvement in a team-oriented environment.
Benefits
Comp & perks- Veterans Welcome!
- Support and hiring for U.S. military veterans.
- Learn more at https://www.nov.com/about/our-business-units/grant-prideco
- View benefits at http://usbenefits.nov.com
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicerevenue recognitionorder managementinvoice preparationdocumentation reviewproblem-solvingcritical thinking
Soft Skills
collaborative relationshipscommunicationcreativityresilienceteam-orientedcontinuous improvement
Certifications
high school diploma