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About the role
Key responsibilities & impact- Lead and manage offshore crane service operations, including direct oversight of offshore technicians and a Field Service Supervisor.
- Establish departmental goals, KPIs, and performance standards aligned with business objectives, including revenue, margin, utilization, safety, and customer satisfaction.
- Develop, manage, and maintain accountability for an annual service budget, including forecasting, cost control, labor efficiency, and capital expenditures.
- Provide leadership, coaching, and development of service personnel including workforce planning, competency development, performance evaluations, succession planning, and hiring decisions.
- Ensure safe offshore operations in compliance with NOV policies, customer standards, and regulatory requirements; promote a zero-incident safety culture.
- Drive continuous improvement in service execution, technician productivity, and operational efficiency.
- Maintain oversight of service backlog, revenue capture, billing accuracy, work in progress, and accounts receivable.
- Support commercial growth through customer engagement, proposal input, scope development, and identification of aftermarket opportunities.
- Coordinate with engineering and manufacturing to resolve complex equipment issues and improve product reliability.
- Ensure high levels of customer satisfaction through proactive communication and issue resolution.
- Perform other work-related tasks as assigned.
- Comply with all NOV Company and HSE policies and procedures.
Requirements
What you’ll need- Must possess a high school diploma, GED, or equivalent combination of education and experience.
- Microsoft Office knowledge required.
- Minimum 1 year field experience as a Field Service Technician in the oil and gas industry required.
- Strong knowledge of offshore safety standards and regulatory requirements.
- Minimum 3 - 5 years personnel management experience required.
Benefits
Comp & perks- 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that are effective your date of hire. Visit __usbenefits.nov.com/cost-for-coverage__ for more information.
- FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
- All regular full-time employees receive up to 11 paid holidays per year.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budget managementcost controllabor efficiencyperformance evaluationsworkforce planningforecastingKPI developmentservice operations managementcontinuous improvementtechnical issue resolution
Soft Skills
leadershipcoachingcommunicationcustomer satisfaction focusproblem-solvingteam managementperformance managementsuccession planningorganizational skillsinterpersonal skills