System Administrator
NOV
full-time
Posted on:
Location Type: Hybrid
Location: Monterrey • Mexico
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About the role
- Provide Level 2/3 support for Windows Server environments and file/print services.
- Troubleshoot system issues and respond to incidents related to performance, access, storage, and VM health.
- Respond to alerts, troubleshoot system issues, and resolve service disruptions in accordance with defined SLAs.
- Assist with Linux system support when necessary, escalating advanced issues as needed.
- Support and perform basic administration tasks within VMware vSphere or Microsoft Hyper-V environments.
- Support operational tasks in cloud environments such as Microsoft Azure and AWS.
- Troubleshoot issues with monthly patching for Windows Server systems.
- Validate OS and security patches in compliance with governance policies.
- Assist with Red Hat Linux patching and validation under the guidance of senior team members.
- Monitor system performance and availability using enterprise tools.
- Respond to system alerts and proactively identify performance or capacity issues.
- Maintain system logs and contribute to incident analysis and reporting.
- Document issues and contribute to problem management and incident reports.
- Collaborate with systems engineering team to troubleshoot storage alerts.
- Work with infrastructure, networking, Linux, and application teams to resolve cross-functional issues.
- Maintain accurate documentation of system configurations, procedures, and support runbooks.
- Follow ITIL-aligned processes for incident, change, and request management.
- Use or modify PowerShell, Ansible or Python scripts to streamline support tasks or report generation.
- Assist in automation initiatives led by the infrastructure engineering team.
- Support system hardening and vulnerability remediation in collaboration with security teams.
- Ensure systems meet internal compliance standards and assist with audit documentation.
Requirements
- Proficiency in Active Directory, Group Policy, and basic file and print services administration.
- Experience with patching tools such as SCCM, WSUS, or similar platforms.
- Working knowledge of Red Hat or other Linux distributions, with the ability to assist in basic system troubleshooting and maintenance.
- Basic understanding of networking fundamentals and protocols (e.g., TCP/IP, DNS, DHCP).
- Familiarity with virtualization platforms such as VMware or Hyper-V.
- Exposure to cloud environments (Azure, AWS, or OCI) is a plus.
- Strong problem-solving and communication skills with a service-oriented mindset.
- Basic scripting skills in PowerShell; familiarity with Bash or Python is a plus.
- Experience supporting shared file systems, permissions, and print infrastructure.
- Familiarity with Linux tools such as Red Hat Satellite or Ansible is a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows ServerLinuxVMware vSphereMicrosoft Hyper-VMicrosoft AzureAWSActive DirectoryGroup PolicyPowerShellAnsible
Soft Skills
problem-solvingcommunicationservice-oriented mindset