Technical Support Specialist
Skedda
Technical Support Specialist – CT, N2
NOV
full-time
Posted on:
Location Type: Hybrid
Location: Fort Worth • Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Assembly
About the role
- Assist in the development of formal product training infrastructure for internal and external purposes which addresses inspection, maintenance, troubleshooting and operational best practices
- Assist, supervise, perform testing, and commissioning of equipment to meet internal and customer requirements.
- Assist and coordinate with Service and Engineering teams to resolve operational service issues.
- Assist in maintaining good interfaces between local service teams and global engineering teams to ensure 24/7/365 coverage for urgent service on operational issues
- Assist in service reporting, failure analysis and investigations, coordination with engineering and reporting to customer Service Quality Management representatives
- Assist in Technical Manual production and standardization, Service Bulletins, Information Bulletins.
- To keep up to date with relevant technology and with the operation of relevant hardware and software within the Product Line.
- All/any other duties where collaboration is required to maximize NOV CAPS/ISE value with customers.
- Maintain customer relationships, stay in tune with product feedback and performance through customer’s eyes.
Requirements
- High School Diploma or GED required
- Valid driver’s license
- Technical diploma or trade designation as a heavy equipment technician, automotive service technician, rig technician, or millwright an asset.
- Experience in the operation, assembly, testing, and design and of oilfield service equipment is an asset.
- Must have at least two years’ experience or demonstrate equivalent knowledge in hydraulic assembly, troubleshooting, and repair; mechanics; pump and/or valve assembly, disassembly, or repair; electrical control systems operation and diagnosis; and /or oilfield experience in maintenance and repair of NOV CT/N2 or related systems.
- Ability to read and interpret drawings, specifications, schematics, and codes.
- Ability to work with a diverse group of employees, departments, and customers.
- Responsible to follow all applicable company and corporate policies, guiding principles, procedures and programs; including but not limited to the process map, support processes, health, safety and environmental requirements.
Benefits
- 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
- Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly.)
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance (for full-time employees).
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
- All regular full-time employees receive up to 11 paid holidays per year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
hydraulic assemblytroubleshootingrepairmechanicspump assemblyvalve assemblyelectrical control systems operationdesign of oilfield service equipmenttesting of equipmentcommissioning of equipment
Soft skills
customer relationship managementcollaborationcommunicationproblem-solvingteam coordinationinterpersonal skillsadaptabilityattention to detailability to work with diverse groupsreporting
Certifications
High School DiplomaGEDtechnical diplomatrade designation as heavy equipment technicianautomotive service technicianrig technicianmillwright
