About the role
- Primary responsibility is managing customer’s real time data during frac operations for continuity, context, and data quality
- Monitor customer success with NOV solutions and perform daily data integrity checks
- Represent “the voice of the customer” to NOV sales, development, and support teams.
- Support completions software solution development with operational experience in fracturing and related data systems
- Create and maintain plans to manage successful solution deployments
- Setup backend system for new equipment and resources being onboarded to NOV Max Completions system
- Communicate installation needs to field engineering team
- Delivery of the technical solutions, including hands-on configuration and deployment of solution components.
- Develop workflows for managing completions data in both NOV systems and sync with customer’s data systems
- Communicate post job data needs to service company personnel
- Other duties as assigned
Requirements
- Bachelor of Science Degree, or equivalent experience
- 1+ year of experience in Product, Operational, or Engineering roles
- Completions experience is required
- Field engineering experience in service rig is a strong plus
- Proven ability to define client issues and leverage resources to solve problems
- General understanding of IT infrastructure concepts (servers, databases, security, etc.) a plus
- Basic networking troubleshooting skills a plus
- Basic electronics troubleshooting skills a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementdata integritysolution deploymentconfigurationworkflow developmentnetwork troubleshootingelectronics troubleshootingIT infrastructurefracturing operationscompletions software
Soft skills
customer successproblem solvingcommunicationcollaborationoperational experience
Certifications
Bachelor of Science Degree