Retail Operations Team Member

Nouria

Sales Associate providing customer service at Nouria Energy Corporation's fuel stations. Responsible for customer experience and ensure safety and maintenance standards.

Posted 4/17/2026part-timeAgawam • Massachusetts • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Provide the best customer experience to every customer
Greet every customer with a smile and sincere greeting
Suggest possible purchases to the customers and promote specials
Assume full responsibility for the execution of our customer service program at the site level
Must be able to work a flexible schedule as needed.
Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store’s operations.
Must be able to interact with customers in a friendly, professional manner
Prepare a shift report at the end of the shift as per company guidelines.
Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.
Assure all environmental and hazardous material regulations are strictly enforced
Maintain safety and security of the store and document any accidents or incidents that occur
Manage the maintenance of the customer environment inside and around the perimeter of the store
Operate all assigned equipment safely and efficiently support implementation of our Safety and Health program
Promptly Report workplace accidents, injuries, incidents, or illnesses
Complete the new employee safety orientation procedure

Requirements

What you’ll need

Must be 18 years of age or older
Read, understand, and write the English language at the eighth-grade level.
Perform arithmetic calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for a variety of products during vendor check-in.
Having the ability to validating Identification prior to selling tobacco and/ or alcohol (as per required under regulations).
Can lift up to 30 pounds, and carry cases of milk cartons and soft drinks, beer and juice containers through proper lifting techniques
Ability to remain calm and respond according to policies and procedures in any form of emergencies.
Tolerate exposure to gasoline fumes and cleaning products; Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store)

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

arithmetic calculationssafety orientationcustomer service program executionshift report preparationidentification validationlifting techniques

Soft Skills

customer experiencecommunicationprofessional interactioncalmness in emergenciesflexibility