Nouria

General Manager – Training

Nouria

full-time

Posted on:

Location Type: Office

Location: Burlington • Massachusetts • United States

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Job Level

Junior

About the role

  • Assists Store Manager in all aspects of daily shift management, including customer relations, inventory control, procedural tasks and paperwork, as well as visual merchandising.
  • Maintains both individual and shift sales.
  • Provides daily shift floor coverage.
  • Trains Sales Associates.
  • Supervises POS.
  • Provides security & loss prevention in store.
  • Maintains company standards regarding personal and store sales/performance metrics.
  • Stock shelves and refrigerated coolers.
  • Assists manager in minimizing the loss of cash and inventory and operating within assigned shrink targets.
  • Learns and ensures compliance with all local, state, and federal laws within the scope of the convenience/food store operation.
  • Provides best customer experience to every customer.
  • Greets every customer with a smile and sincere greeting.
  • Suggests possible purchases to the customers and promotes specials.
  • Assumes full responsibility for the execution of Nouria’s customer service program at the site level.
  • Responsible for minimizing safety risks to employees, customers and suppliers.
  • Ensures site employees are adequately trained on safety policies and procedures.

Requirements

  • 1 year of supervisory experience in convenience store, retail, fast food, or restaurant operations
  • Ability to effectively perform in a fast-paced work environment
  • Strong leadership and interpersonal skills
  • Self-motivated, resourceful, creative, organized
  • Outgoing personality and approachable demeanor
  • Effective communication skills with all levels of the organization
  • Must be able to provide any level of coverage if needed, including nights, weekends, and/or holidays
  • Ability to bend down, stoop low, and also stand for at least 8 hours
  • Ability to properly lift, pull and/or push up to 30 lbs.
  • Successful completion of certification testing as needed
  • Understanding of the importance of customer service and commitment to delivering superior customer experiences is a must
  • MS Outlook, Word, and Excel skills
  • Excellent communication skills are essential.
Benefits
  • Health insurance
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supervisory experiencecustomer serviceinventory controlsales performance metricssafety policiesloss preventionvisual merchandisingshift managementcash handlinglifting up to 30 lbs
Soft Skills
leadershipinterpersonal skillsself-motivatedresourcefulcreativeorganizedoutgoing personalityapproachable demeanoreffective communicationability to perform in fast-paced environment
Certifications
certification testing