Technical Quality Program Manager

Notion

Technical Quality Program Manager at Notion managing user experiences and quality processes within Customer Experience team. Collaborating with Product and Engineering to elevate product quality and customer satisfaction.

Posted 7/27/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesMid-LevelSenior💰 $62 - $68 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing user experiences and internal workflows to enhance product quality and customer satisfaction. Proficient in data analysis, incident management, and collaboration with cross-functional teams to drive operational efficiency and improve customer support processes.

Highest-signal resume keywords

Customer Support OperationsData AnalysisIncident ManagementAI UtilizationProject Management Professional (PMP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceTechnical SupportData Querying (SQL)Operational Metrics TrackingFeature Request Management

Soft Skills

Problem SolvingCollaborationCustomer AdvocacyCommunication

Tools & Technologies

Notion

Certifications & Qualifications

Project Management Professional (PMP)

Industry Keywords

Customer ExperienceProduct OperationsCross-Functional ProgramsProduct Development Process

Tech Stack

Tools & technologies

PMPSQL

About the role

Key responsibilities & impact

Manage critical user experiences and internal workflows focused on improving product quality, influencing the development of new features, and supporting end users at scale
Continuously improve Notion’s bug-reporting and feature request funnels, from user-facing intake to escalation, tagging, tracking, reporting, and followup
Make data-informed recommendations for how to collect and prioritize feature requests, scale internal escalation processes, and resolve bugs and other product quality issues
Collaborate with Product and Engineering teams to measure and drive CX’s bug management effectiveness and efficiency through tooling, process, and training improvements
Collaborate with Engineering to improve incident management workflows, ensuring clear escalation paths, timely communication, and effective resolution of customer-impacting issues
Build and maintain documentation, trainings, and QA processes for customer support issues related to quality, reliability, performance, and qualitative product feedback
Be an advocate for our customers and a thought partner to CX and Product partners

Requirements

What you’ll need

3-5 years experience in customer support operations, product operations, quality assurance, technical support, customer experience, or related field
Demonstrated experience leveraging AI to streamline cross-functional programs or processes
Experience working directly with engineers, product managers, or other technical roles as well as CX or customer-facing roles
Demonstrated experience solving ambiguous problems and using data to build consensus
Previous responsibility tracking and analyzing key operational metrics to ensure KPIs/service goals are met
Notion product expertise (Nice to haves)
Project Management Professional (PMP) or similar certification (Nice to haves)
Technical knowledge or data querying experience (SQL) (Nice to haves)
Experience contributing to the product development process at a software company (Nice to haves)

Benefits

Comp & perks

Competitive cash compensation
Equity
Benefits