CX Knowledge Architect

Notion

CX Knowledge Architect at Notion, owning and enhancing internal knowledge systems for customer experience teams. Ensuring timely access to reliable information and driving operational efficiencies.

Posted 6/16/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $165,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end CX knowledge as a system
Make it dramatically faster for CX teams to retrieve trustworthy, up-to-date knowledge
Design and evolve information architecture (IA)
Set quality standards and governance
Maintain accuracy and freshness at scale
Build modular, reusable knowledge
Supervise content agents and KB automation
Partner cross-functionally for support readiness

Requirements

What you’ll need

Experience owning an end-to-end knowledge system (not just shipping individual docs)
Ability to design scalable information architecture
Experience building modular, reusable content components
Demonstrated ability to run content QA, audit cadences, and freshness programs
Uses qualitative + quantitative signals to focus on the highest-impact work
Understanding of how structure affects AI/human retrieval

Benefits

Comp & perks

Competitive cash compensation
Equity
Benefits
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

information architecturecontent quality assurancecontent auditingknowledge managementcontent automationmodular content designdata analysisAI retrieval optimization

Soft Skills

cross-functional collaborationleadershiporganizational skillscommunication