Technical Enablement Manager, Customer Experience

Notion

Technical Enablement Manager responsible for CX enablement and training for Notion's global teams. Developing comprehensive training programs and managing knowledge sharing processes for high-quality customer support.

Posted 6/16/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLead💰 $165,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end CX enablement for a business vertical
Develop and maintain training and knowledge content
Build and evolve onboarding processes
Lead launch readiness for product launches
Measure impact and iterate on training outcomes

Requirements

What you’ll need

7+ years experience building and leading onboarding and ongoing enablement programs
Proven experience designing and maintaining scalable learning and knowledge experiences
Instructional design capability
Comfort using metrics to define success and measure impact
Skilled at aligning multiple partners and building repeatable processes
Curious and pragmatic about using AI tools in workflows
Excellent communication and facilitation skills

Benefits

Comp & perks

Health insurance
Paid time off
Remote work options
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

instructional designtraining developmentknowledge managementprogram designmetrics analysisAI tools integration

Soft Skills

communicationfacilitationleadershipcollaborationcuriositypragmatism