Enterprise Customer Success Manager

Notion

Enterprise Customer Success Manager at Notion, focusing on AI-powered solutions for clients. Drive growth and customer success by developing tailored workflows and outcomes.

Posted 6/2/2026full-timeSan Francisco • California • 🇺🇸 United StatesSeniorLead💰 $180,000 - $240,000 per yearWebsite

About the role

Key responsibilities & impact

Drive growth, adoption, retention, and expansion for a product people love that solves real problems
Help customers achieve real results through AI-powered workflows
Own renewal execution grounded in proven value and outcomes
Help build the foundations of Customer Success at Notion
Meaningfully shape our future product
Elevate your skills as we tackle our most impactful challenges

Requirements

What you’ll need

7+ years of success in your current Customer Success or Account Management role
Experience driving the end-to-end customer journey - from adoption to renewal
Strong discovery skills to uncover customer challenges and connect them to tailored solutions
Comfortable with technical concepts and able to build and implement AI workflows
Ability to articulate value customers are receiving and present it effectively to senior audiences
Ability to build Customer Success playbooks and new processes based on learnings
Ability to work cross-functionally to solve customer problems creatively
Navigate ambiguity in a fast-paced and foundational team

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI workflowscustomer journey managementdiscovery skillscustomer success playbooksprocess development

Soft Skills

customer advocacycommunicationproblem-solvingcross-functional collaborationadaptability