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About the role
Key responsibilities & impact- Manage a large portfolio of customers in AMER.
- Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
- Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.
- Work cross functionally with sales partners to ensure strong adoption of Notion.
- Serve as our in-house product ambassador to help customers maximize ROI from Notion.
- Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.
- Proactively identify customers who aren’t maximizing their opportunity with Notion and create action plans to help them achieve success.
- Inform and influence our overall growth strategy.
Requirements
What you’ll need- 3+ years experience at a fast growing software company
- Track record of success in Customer Success or Account Management role
- Experience of managing a large volume of accounts
- Strong intrinsic motivation to be a top performer and contribute to a team
- Growth mindset and thrive in the building stage of a nascent team
- Motivated by seeing others succeed and grow when you partner with them
- Highly adaptable, easily acclimating to a rapidly changing business and industry
- Love getting to know new people and helping them solve their business problems
- Curious and willing to adopt AI tools to work smarter and deliver better results
Benefits
Comp & perks- highly competitive cash compensation
- equity
- benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong intrinsic motivationgrowth mindsethighly adaptablecuriousteam collaborationcustomer engagementproblem-solvinginfluencingaction planningrelationship building