Mid-Market Customer Success Manager

Notion

Mid-Market Customer Success Manager at Notion, enhancing customer experiences using AI. Driving growth, retention, and customer success for enterprise clients.

Posted 5/22/2026full-timeSan Francisco • California, New York • 🇺🇸 United StatesMid-LevelSenior💰 $145,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Drive growth, adoption, retention, and expansion for a product people love that solves real problems
Help customers achieve results through AI-powered workflows
Own renewal execution grounded in proven value and outcomes
Help build the foundations of Customer Success at Notion
Elevate skills while tackling impactful challenges

Requirements

What you’ll need

5+ years of success in your current Customer Success or Account Management role
Strong discovery skills to uncover customer challenges and connect them to tailored solutions
Comfortable with technical concepts and developing skills for AI workflows
Ability to articulate customer value to senior audiences
Ability to build Customer Success playbooks and processes
Ability to work cross-functionally to creatively solve customer problems

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

AI workflowsCustomer Success playbooksAccount Management

Soft Skills

discovery skillsarticulate customer valuecross-functional collaborationproblem-solvingcustomer retentioncustomer adoptioncustomer expansion