Digital Customer Success Program Manager

Notion

Digital Customer Success Program Manager at Notion building automated customer journeys and collaborating across teams. Leading experimentation for AI-powered engagement and driving customer outcomes globally.

Posted 4/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $170,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Build and optimize the global automated customer journey
Design and run experimentation loops for AI-powered engagement
Architect the attribution layer for Digital CS
Partner cross-functionally with Product, RevOps, Data Science, Enablement, and Marketing
Own program reporting and iteration cadence

Requirements

What you’ll need

5-7+ years in Digital CS, Operations, Lifecycle Marketing, Growth, or Customer Success
Systems-level thinking
Fluency with AI-powered customer engagement
Cross-functional influence
Strong communication skills

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development opportunities
Competitive cash compensation
Equity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-powered engagementcustomer journey optimizationattribution layer architectureprogram reportingexperimentation loops

Soft Skills

systems-level thinkingcross-functional influencestrong communication skills