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About the role
Key responsibilities & impact- Develop and implement strategies for the EMEA Customer Success organization.
- Lead and develop a team of CSMs across the EMEA region.
- Partner with Sales, Solutions Engineering, and Professional Services for customer onboarding.
- Drive executive relationships with key customers, gathering feedback for product improvements.
- Build and refine a KPI/OKR system for data-driven decisions; monitor customer health metrics.
- Drive retention and expansion across a multi-million dollar book of business.
- Use customer success management platforms to streamline processes.
Requirements
What you’ll need- 8+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment.
- Experience managing diverse customer segments—from Commercial to Enterprise.
- Customer-centric and passionate about understanding customer organizations.
- Data-driven and able to set KPIs for the organization.
- Operational rigor and systems thinking across the customer lifecycle.
- Highly adaptable and thrive in a rapidly changing business environment.
- Ready to drive adoption and usage to maximize net dollar retention across EMEA.
Benefits
Comp & perks- In-person collaboration is essential to Notion's culture.
- Equal opportunity employer.
- Commitment to providing reasonable accommodations for qualified individuals with disabilities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementKPIOKRdata-driven decision makingcustomer health metricscustomer onboardingretention strategiesexpansion strategiesSaaSGTM functions
Soft Skills
leadershipteam developmentcustomer-centricadaptabilityoperational rigorsystems thinkingrelationship buildingfeedback gatheringstrategic thinkingcommunication