Services Engagement Manager

Notion

Services Engagement Manager helping customers unlock Notion's full value through onboarding, implementation, and workflow transformation. Leading discovery and delivery while collaborating with cross-functional teams.

Posted 4/14/2026full-timeNew York City • California, New York • 🇺🇸 United StatesSeniorLead💰 $220,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Help customers unlock the full value of Notion across onboarding, implementation, workflow transformation, and long-term adoption.
Lead discovery, scoping, positioning, and delivery for Services opportunities.
Help customers define their Notion operating system and redesign workflows across workspace architecture, integrations, Notion AI, and governance.
Identify high value customer problems where tailored solutions can drive impact at scale.
Partner with Product and Engineering to surface learnings and help productize successful patterns back into core product offerings.

Requirements

What you’ll need

9+ years of experience in Services, Consulting, Solutions Architecture or Engineering, Program Management, or a related customer facing role
Experience leading large, complex enterprise engagements from pre-sales through delivery
Strong experience with discovery, solution design, scoping, Services proposal & SOW creation, commercial negotiations, and executive stakeholder management
Proven ability to manage multiple work streams and navigate ambiguity in fast-moving environments
Experience designing and delivering business process and operating model transformations, with a track record of leading AI enabled workflow transformation
Ability to communicate effectively with both technical and non-technical audiences, from system administrators to C level executives
Excellent written communication and presentation skills
Highly organized, detail-oriented, and comfortable balancing strategic thinking with operational execution
Familiarity with Notion is a plus

Benefits

Comp & perks

Competitive cash compensation
Equity
Health insurance
Retirement plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workflow transformationsolution designscopingServices proposal creationSOW creationcommercial negotiationsbusiness process transformationoperating model transformationAI enabled workflow transformation

Soft Skills

communicationorganizational skillsdetail-orientedstrategic thinkingoperational executionstakeholder managementpresentation skillsability to navigate ambiguity