Senior Analyst, Customer Trust
Notion
full-time
Posted on:
Location Type: Hybrid
Location: Dublin • Ireland
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Job Level
About the role
- Handle customer security questionnaires, one-off inquiries, calls and documentation requests from prospective and existing customers.
- Support complex contract reviews requiring security expertise and escalate appropriately.
- Cross-collaborate with Sales team to optimize deal cycle from security perspective.
- Collaborate with Security GRC, Security Engineering, and Legal teams to develop trust artifacts, security content, and scalable response frameworks.
- Manage our customer trust tool to keep the knowledge-base up-to-date.
- Assist in audit evidence collection for our customer and compliance audits (e.g., SOC 2 Type II, ISO 27001, BSI C5).
Requirements
- At least 5 years of experience in security compliance and sales enablement, preferably in-house at a SaaS company.
- Experience managing sales enablement tools such as Conveyor, Safebase, Whistic, etc.
- Experience establishing team operating rhythms, metrics reporting, SLAs, and escalation frameworks.
- Strong familiarity with common cloud architectures (AWS or similar) and how they map to security controls and audit evidence.
- Experience interpreting and operationalizing regulatory or customer requirements (for example, financial services, public sector, or large enterprise).
- Ability to synthesize complex technical and legal concepts into concise, accessible explanations for non-technical stakeholders.
Benefits
- In-person collaboration is essential to Notion's culture.
- We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days.
- Certain teams or positions may require additional in-office workdays.
- We encourage you to apply even if your past experience doesn’t align perfectly with every bullet point listed in the job description.
- Notion is proud to be an equal opportunity employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
security compliancesales enablementaudit evidence collectioncloud architecturessecurity controlsregulatory requirementscontract reviewssecurity expertisemetrics reportingescalation frameworks
Soft Skills
cross-collaborationcommunicationsynthesis of technical conceptsproblem-solvingorganizational skillscustomer serviceteam managementadaptabilityattention to detailstakeholder engagement
Certifications
SOC 2 Type IIISO 27001BSI C5