Customer Success Manager
Notion
full-time
Posted on:
Location Type: Hybrid
Location: Seoul • South Korea
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About the role
- Support and grow Notion’s enterprise customers in Korea
- Own the post-sales success of a portfolio of customers
- Act as a trusted advisor to help organizations drive meaningful adoption and realize business value
- Partner closely with AE, SE, Support, and regional/global CSMs to deliver a consistent customer experience
- Drive AI adoption, value delivery, and renewals for a book of named accounts
- Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue
- Lead AI workshops to build and deploy workflows that solve specific business problems
- Identify and qualify expansion opportunities within existing accounts
- Co-build customer success plans to help every customer achieve desired objectives
- Partner with AEs on growth strategy while owning customer activation and renewal readiness
- Learn our product inside and out and help your customers drive business outcomes
- Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
- Document and share key findings/learnings with the broader Notion organization
Requirements
- 7+ years experience of Customer Success or Technical Account Management, or Solutions Consulting, or a related customer-facing role at fast growing B2B SaaS company
- Experience managing enterprise or complex customers, including multiple stakeholders and decision-makers
- Strong ability to connect product capabilities to customer outcomes and business value
- Comfortable working in ambiguous, fast-changing environments and helping build structure
- Proven collaboration skills, especially in partnership with Sales and cross-functional teams
- Native-level Korean and business-level English proficiency
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
Benefits
- Notion is proud to be an equal opportunity employer
- We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
- Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law.
- Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessTechnical Account ManagementSolutions ConsultingAI adoptionWorkflow deploymentCustomer success plansBusiness value realizationAccount managementStakeholder managementB2B SaaS
Soft Skills
CollaborationCommunicationProblem-solvingAdaptabilityCustomer advocacyStrategic thinkingRelationship buildingCuriosityOrganizational skillsLeadership