Notion

Customer Success Manager

Notion

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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About the role

  • Drive growth, adoption, retention, and expansion for a product people love that solves real problems
  • Help customers achieve real results through AI-powered workflows
  • Own renewal execution grounded in proven value and outcomes
  • Help build the foundations of Customer Success at Notion
  • Meaningfully shape our future product
  • Elevate your skills as we tackle our most impactful challenges.
  • Own post-sale customer lifecycle including onboarding, AI adoption, value delivery and renewal for a book of named accounts
  • Develop success plans to help every customer achieve desired objectives
  • Lead AI workshops to build and deploy workflows that solve specific business problems
  • Develop Notion champions and advocates within book of named accounts
  • Conduct business reviews with senior stakeholders to communicate value received
  • Partner with AEs on growth strategy within existing accounts - identify and qualify expansion opportunities
  • Innovate on Customer Success programs to retain and grow customers; document and share learnings with the broader organisation
  • Learn our product inside and out

Requirements

  • 3+ years of success in your current Customer Success or Account Management role
  • You have experience driving the end-to-end customer journey - from adoption to renewal
  • Strong discovery skills to uncover customer challenges and connect them to tailored solutions
  • You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
  • Ability to articulate value customers are receiving and present it effectively to senior audiences
  • Ability to build Customer Success playbooks and new processes based on learnings
  • Ability to work cross-functionally to solve customer problems creatively
  • Ability to navigate ambiguity in a fast-paced and foundational team
  • You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
Benefits
  • In-person collaboration is essential to Notion's culture.
  • We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days.
  • Certain teams or positions may require additional in-office workdays.
  • Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
  • Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
  • If you need assistance or an accommodation due to a disability, please let your recruiter know.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI workflowscustomer journey managementsuccess plans developmentCustomer Success playbooksvalue deliveryonboardingrenewal executiondiscovery skillstechnical concepts
Soft Skills
communicationproblem-solvingcross-functional collaborationcreativityadaptabilitycustomer advocacystakeholder engagementcuriosityleadership