Customer Success Lead

Notable

Customer Success Lead managing end-to-end relationships across complex healthcare partnerships. Focused on driving measurable outcomes and strengthening customer value realization at Notable Health.

Posted 5/5/2026full-timeDenver • Colorado, Illinois, Minnesota, Montana, Ohio, Tennessee, Texas, Utah • 🇺🇸 United StatesSenior💰 $104,000 - $163,000 per yearWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Establish and maintain trusted relationships with C-suite and senior leaders, serving as a strategic advisor aligned to their organizational priorities and constraints
Own overall account health, including adoption, utilization, realized ROI, and retention across assigned accounts
Develop and maintain multi-quarter value roadmaps that align customer priorities, financial levers, and Notable’s platform capabilities
Ensure customers can clearly articulate the value delivered by Notable to their internal stakeholders and leadership
Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes are delivered
Partner closely with Partnerships to support renewals and expansions through demonstrated value, roadmap execution, and identification of whitespace opportunities
Build strong relationships across a wide range of stakeholders, ensuring swift resolution and stakeholder confidence
Maintain meaningful on-site presence to deepen relationships, understand operational realities, and strengthen partnership credibility

Requirements

What you’ll need

7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or healthcare technology
Proven experience partnering with and influencing C-suite and senior healthcare executives
Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms
Demonstrated ability to own complex accounts with accountability for outcomes, not just relationships
Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives and action plans
Highly organized, strategic, and comfortable leading cross-functional teams without direct authority
Bachelor’s degree or equivalent practical experience
Willingness to travel up to 30% of the time

Benefits

Comp & perks

Medical, Dental, and Vision coverage with generous premium contributions for both employees and their families
Health Savings Account with Employer Match
Company paid disability and life insurance
Opportunity to add additional coverage for you and your family
Stock options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successimplementationconsultinghealthcare operationshealthcare IT systemsenterprise workflowautomation platforms

Soft Skills

relationship buildingstrategic advisingcommunicationorganizational skillscross-functional leadership

Certifications

Bachelor’s degree