Customer Success Lead
Notable
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $104,000 - $163,000 per year
Job Level
About the role
- Establish and maintain trusted relationships with C-suite and senior leaders
- Lead executive-level conversations that connect Notable’s platform capabilities to measurable operational, financial, and clinical outcomes
- Own overall account health, including adoption, utilization, realized ROI, and retention across assigned accounts
- Develop and maintain multi-quarter value roadmaps that align customer priorities, financial levers, and Notable’s platform capabilities
- Ensure customers can clearly articulate the value delivered by Notable to their internal stakeholders and leadership
- Establish and maintain clear governance structures, executive cadences, and escalation paths
- Drive disciplined communication that reduces ad hoc work and ensures alignment across customer and internal stakeholders
- Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes are delivered
- Partner closely with Partnerships to support renewals and expansions through demonstrated value, roadmap execution, and identification of whitespace opportunities
Requirements
- 7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or healthcare technology.
- Proven experience partnering with and influencing C-suite and senior healthcare executives.
- Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms.
- Demonstrated ability to own complex accounts with accountability for outcomes, not just relationships.
- Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives and action plans.
- Highly organized, strategic, and comfortable leading cross-functional teams without direct authority.
- Bachelor’s degree or equivalent practical experience.
- Willingness to travel up to 30% of the time.
Benefits
- Medical, Dental, and Vision coverage with generous premium contributions for both employees and their families
- Health Savings Account with Employer Match
- Company paid disability and life insurance with the opportunity to add additional coverage for you and your family
- Eligibility to participate in a discretionary annual incentive program
- Regular exempt full-time employees are also eligible for stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successimplementationconsultinghealthcare operationshealthcare IT systemsenterprise workflowautomation platformsaccount managementROI analysisvalue roadmap development
Soft Skills
relationship buildinginfluencingcommunicationstrategic thinkingorganizationcross-functional leadershipsynthesis of complexityexecutive-level narrative developmentaccountabilityalignment
Certifications
Bachelor’s degree