Notabene

Solutions Engineer

• Solution design: Create and architect technical solutions that align with clients' objectives and adhere to global and local regulations. Employ a consultative approach to identify business needs and align them with Notabene's solutions. (30%)
• Support: Provide post-sales L2 technical support and serve as a point of contact for client inquiries and API integration questions. Troubleshoot issues by using log management tools such as Datadog. (30%)
• Collaboration: Work closely with product, engineering, regulatory and compliance, and customer success teams to ensure our platform empowers customers to meet regulatory requirements at scale. (15%)
• Documentation: Help maintain outstanding technical documentation in Postman and Readme. (15%)
• Build: Contribute to the development of exemplary proof of concepts to facilitate customer integration. Additionally, help create internal tools and data dashboards for our team. (10%)

Solutions Engineer, Post-Sales

Platform Engineer

• Architect a unified operating model across DevOps, IT, data, security, and automation to support Product, GTM, Finance, and general Ops aspects of the business.
• Roll out AI-driven agentic tooling across teams to accelerate decision-making and productivity.
• Understanding of the Theory of Constraints and Continuous Deployment to identify bottlenecks and drive systemic improvements.
• Lead, mentor, and scale an initial team of five — growing responsibly with business priorities.
• Establish a robust security and compliance posture, including risk and incident response.
• Build secure, scalable data platforms that act as trusted strategic assets.
• Modernize internal systems to reduce friction and improve employee experience.
• Partner with executives to align Information Operations (InfoOps) strategy with overall company goals.
• Work closely with company stakeholders to enable/improve data-driven flows, such as product metrics and billing.

Director of Platform Engineering

Customer Success Manager

• Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell
• Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics
• Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer.
• Partner with internal teams (Solution Engineers, Support, Product, Sales) to resolve issues and advocate for customer needs
• Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero)
• Provide timely, clear, and empathetic support via chat, email, and video calls
• There may be expectations to participate in On Call duty outside of office hours.

Customer Success Associate

Backend Engineer

• Design, build, and maintain high-throughput, low-latency microservices for our Transactions team, contributing directly to Notabene’s secure and reliable transaction authorization platform
• Work closely with product, engineering, compliance, and customer-facing teams to gather requirements align on technical feasibility, and prioritize projects that maximize value to our customers
• Develop and execute the Transactions team roadmap aligning with business priorities and strategic objectives
• Scope and drive large-scale technical projects end-to-end, from inception through deployment, and delivering ongoing improvements to scalability and performance
• Mentor and support engineers throughout the Notabene engineering organization

Staff Backend Engineer

Revenue Operations

• Own and optimize Notabene’s GTM tech stack; HubSpot, Gong, Clay, Apollo, and key integrations; ensuring clean, connected, and scalable systems
• Turn data into decisions, building dashboards and insights that empower Sales, Marketing, SDRs, and Customer Success
• Analyze GTM performance and model growth scenarios, identifying the highest-impact drivers of pipeline and revenue efficiency
• Start with the “why”; use data to uncover what truly drives ROI across channels, helping prioritize where to focus resources and investment
• Drive GTM enablement, equipping teams with the tools, data, and processes they need to execute efficiently and make informed decisions
• Streamline GTM processes, improving lead flow, handoffs, and conversion visibility across the funnel
• Drive data integrity and automation, ensuring accurate, consistent reporting and efficient workflows
• Partner with GTM leaders to forecast, measure performance, and drive growth - with a core focus on accurate, data-driven revenue forecasting
• Product-led sales; leverage our network data to enrich SDR outreach and sales motions; creating more tailored, insight-driven engagement that drives tighter deal cycles and higher close rates

RevOps Manager

Business Operations

• Build the operating rhythm: Run company-wide OKRs, quarterly planning, QBRs, and exec reviews; ensure on-time, decision-oriented forums
• Own the company scorecard: Define the KPI taxonomy, align owners and thresholds, ensure data freshness/quality, and publish weekly/Monthly Business Review (MBR) packs
• Design & scale systems: Partner with Data Eng/Analytics to define KPI taxonomy, data models/pipelines & SLAs; ship BI dashboards that drive decisions and accountability.
• Analysis → insight → action: Lead root-cause analyses (pipeline health, churn/retention, unit economics, product adoption), synthesize recommendations, and drive follow-through
• Translate strategy into execution: form hypotheses, validate with data, then drive a plan (owners, milestones, leading/lagging KPIs); own a segment end-to-end and tie it to company strategy.
• Partner cross-functionally: With RevOps (forecasting & funnel), Finance (budget/ROI), Product/Eng (delivery & quality), CS (retention/health), and Marketing (demand), and the executive team on priority business analyses and decisions
• Raise the bar: Codify playbooks, improve meeting hygiene, and embed performance discipline across teams

Director of BizOps

Frontend Engineer

• Ensure secure and compliant data handling within our embedded component, with particular attention to collection of sensitive data and interacting with crypto wallets
• Collaborate with product, design, security, and platform teams to align the Payments UX functionality with the Notabene platform
• Advocate for best practices in frontend development and security, helping to set a high standard for the technical implementation of embedded applications