Manager, HRIS Operations

Norton Rose Fulbright

Manager, HRIS Operations overseeing the stability and management of HR systems at Norton Rose Fulbright. Collaborating across teams to ensure compliance and operational integrity in HR processes.

Posted 6/7/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the day‑to‑day operation of all HR systems, ensuring stability, data integrity, and consistent user experience
Act as the primary operational owner for Workday and related HR platforms, coordinating activity across HR, HRIS, IT, and vendors
In collaboration with IT, ensure system configurations, updates, and enhancements align with approved processes, controls, and governance standards
Monitor system performance, issues, and risk areas; proactively address operational gaps
In collaboration with IT, oversee HR systems release planning, including testing coordination, approvals, and production readiness
Partner with Functional Analysts and IT to ensure changes are properly documented, tested, and signed off before migration
Enforce release discipline and timelines, including pre‑ and post‑production validation
Maintain visibility into upcoming changes, dependencies, and operational risks
Oversee HR systems intake processes (tickets, enhancements, break/fix issues)
Partner with HR leadership and HRIS stakeholders to prioritize work based on urgency, compliance, and operational impact
Maintain centralized tracking of BAU work, enhancements, and projects, ensuring clarity on status and ownership
Lead escalation of HR system issues that impact business operations
Coordinate root‑cause analysis, remediation plans, and stakeholder communication for system incidents
Liaise with IT and vendors on resolution of integration, security, or platform issues
Track recurring issues and drive preventative operational improvements
Ensure HR systems adhere to governance standards, audit requirements, and documented controls
Maintain operational documentation, including process flows, approvals, testing evidence, and change records
Provide day‑to‑day work direction to HRIS team members

Requirements

What you’ll need

Bachelor’s degree and 5+ years of HR systems or Workday functional experience
In lieu of bachelor’s degree, 9 years of professional experience, preferably in human resources, HRIS, or benefits
Additional functional experience with human resources and its related functional areas is strongly preferred
Must display exceptional judgment and confidentiality
Experience in a law firm or professional services setting preferred
Advanced expertise in HR Information Systems
Workday highly preferred
Knowledge and experience with SQL, Crystal Reports, HTML, and CSS preferred
Proficiency in Microsoft Office Suite, or ability to learn tech stacks quickly
Excellent verbal and written communication skills; with the ability to influence across levels and functions
Ability to juggle multiple priorities at once and maintain attention to detail
Detail oriented with high standards for accuracy and precision

Benefits

Comp & perks

access to three medical plans
dental insurance
vision insurance
life insurance
disability insurance
pre-tax benefits such as health savings and flexible spending accounts
401(k) savings plan
profit-sharing plans
fertility benefits
competitive paid time off plan
paid parental leave benefit (minimum of 14 weeks)
11 Firm holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR systemsWorkdaySQLCrystal ReportsHTMLCSSdata integritysystem performance monitoringroot-cause analysisoperational documentation

Soft Skills

exceptional judgmentconfidentialitycommunication skillsinfluenceattention to detailability to juggle multiple prioritiesleadershipcollaborationproblem-solvingorganizational skills