Senior Manager, Marketing

Norton Rose Fulbright

Senior Manager Marketing role focusing on client engagement strategies and team management at Norton Rose Fulbright Canada. Drive innovation and improve client retention with AI and technology.

Posted 5/1/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$111,600 - CA$137,800 per yearWebsite

About the role

Key responsibilities & impact

Support the firm’s client strategy by leading and contributing across the full client lifecycle, from relationship development through growth and retention
Collaborate across the Clients & Markets team to design and implement processes, tools, and practices that strengthen client programs and improve consistency
Identify opportunities to leverage AI and other technologies to enhance efficiency, insight, and decision making across client initiatives
Establish dashboards and reporting to provide leadership with visibility into client engagement, activity, and growth opportunities
Drive continuous improvement by identifying gaps, testing new approaches, and embedding scalable best practices
Conduct research and analysis to identify trends, opportunities, and risks within key clients, industries, and markets
Ensure client data, feedback, and market insights are effectively leveraged to inform pursuit strategy, positioning, and proposal development, and broader client-focused initiatives
Support pursuit teams by translating client intelligence into actionable insights that strengthen submissions and client follow up
Lead and support client teams in developing and executing account plans that drive service expansion, client retention, and revenue growth
Lead the firm’s key client program, ensuring timely follow up on issues and opportunities identified through client feedback initiatives.

Requirements

What you’ll need

7+ years of experience in client management, business development, marketing, strategy, or a related role within a law firm or professional services environment
Strong experience leading projects, implementing new processes, and managing multiple priorities simultaneously
Demonstrated ability to work with data, reporting, and insights to inform decision-making and strategy
Experience with implementing AI or technology-enabled solutions is a strong asset
Exceptional communication and stakeholder management skills, with the ability to influence at senior levels
Bilingual in French and English an asset.

Benefits

Comp & perks

Retirement savings plan with employer contribution
Benefit premiums paid by the firm
Telemedicine services
Flexible health and wellness allowance that covers much more than gym memberships!
Training and development programs based on your interests and needs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client managementbusiness developmentmarketingstrategydata analysisreportingAI implementationprocess implementationproject managementaccount planning

Soft Skills

communicationstakeholder managementinfluencecollaborationcontinuous improvementresearchanalysisrelationship developmentproblem solvingadaptability