Business Analyst

• Reporting to the Team Lead, Integrations & Development within the Enterprise Applications team, the Solutions Analyst will join a geographically dispersed team of Solutions Analysts.
• Act as a key link between business needs and technical solutions, ensuring that our systems and processes deliver maximum value.
• Analyze requirements and translate them into actionable technical specifications.
• Design, develop, and deploy solutions that align with organizational goals.
• Collaborate with stakeholders and technical teams to ensure seamless integration and delivery.
• Deliver business solutions, through development and integration of new and existing systems.
• Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications.
• Design and propose IT solutions that align with business goals and processes.
• Evaluate and recommend software solutions to meet business needs.
• Perform system testing, troubleshooting, and problem resolution to ensure solutions function as intended.
• Develop and maintain documentation for system configurations, processes, and procedures.
• Conduct training sessions for end-users as needed.
• Stay updated with industry trends, emerging technologies, and best practices to continually improve system solutions.
• Liaise with the Technical Design Authority (TDA) ensuring applications comply with stipulated technical guidelines.
• Analyze technical documents and reverse engineer products to document functionality, and data schemas where none exist. Troubleshoot identified issues, accountable for issue resolution, and escalate to vendors as required.
• Support knowledge transition, complete service transition documentation, create knowledgebase articles, and build and maintain runbooks. Provide afterhours call support.
• Participate in monthly post patch testing, perform system upgrades during non-peak business hours, and respond to major incidents promptly.
• Adhere to defined ITSM processes; create change tickets, follow up with approvals, coordinate required resources, and present changes to the Change Advisory Board.
• Monitor the team queue for incidents and capture troubleshooting activities; analyze recurring problems for root cause, propose remediation activities, and execute on them.

Solutions Analyst

Technical Data Business Analyst

Business Analyst – Contract

Business Analyst

Business Analyst