Northwestern Mutual

Underwriter

• Direct and manage the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff.
• Oversee/coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters.
• Participate, coordinate, or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department.
• Serve as communication liaison/resource, providing technical problem resolution with field management, agents, company management, other companies, and insurance departments regarding underwriting concerns and issues.
• Develop, implement, and monitor customer service standards for agency-level staff.
• Plan, direct, and coordinate the activities of an Underwriting unit - maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost.
• Supervise and direct the work activities and risk analysis of underwriters.
• Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching.
• Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction.
• Develop, implement, and monitor customer service standards for the Field Force.
• Initiate communication to address and resolve technical problems with field management.
• Recommend and implement improved service strategies/standards to address work efficiencies.

Life Underwriting Manager

Software Engineer

• Lead and develop high-performing teams
• Drive technical excellence
• Enable cross-functional collaboration
• Build and scale teams
• Mentor and grow future leaders
• Ensure operational excellence
• Champion innovation
• Manage resources strategically
• Lead through change
• Promote enterprise thinking
• Drive agile delivery
• Cultivate an inclusive culture

Assistant Director of Engineering

• Evaluate life insurance applications and related documents for completeness and approval
• Order outstanding requirements and gather information, identifying issues, researching/evaluating solutions
• Complete non-risk assessment duties prior to underwriter assignment, according to an established process
• Assess outstanding requirements and documents
• Resolve the majority of issues without escalation, identifying the need for special handling as appropriate
• Communicate with Financial Representatives to obtain missing information
• Expedite requests for additional information needed throughout the underwriting process
• Review HIPAA authorizations, check medical provider information
• Communicate case details in a timely, professional and confident manner using tact and diplomacy while being pleasant and courteous

Life Underwriting Manager

Assistant Director of Engineering

Accelerated Underwriting Representative