Investment Client Services Analyst – New Accounts

Northwestern Mutual

Investment Client Services Analyst managing new account requests and transactions for financial clients. Delivering client-focused service in a regulated environment with strong attention to detail.

Posted 7/29/2026full-timeFranklin • Wisconsin • 🇺🇸 United StatesSenior💰 $23 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing new account inquiries and transactions while ensuring compliance with regulatory requirements. Possesses strong communication, problem-solving, and organizational skills to enhance the client experience and support Financial Representatives effectively.

Highest-signal resume keywords

Customer Service ExperienceInvestment Products KnowledgeAdvanced Communication SkillsProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Registration TypesTax Implications KnowledgeTransaction ManagementDocumentation ReviewResearch and EvaluationProcess ImprovementRegulatory ComplianceComputer ProficiencyKeyboarding SkillsHigh Volume Call Management

Soft Skills

Organizational SkillsAbility to Work Through AmbiguityDe-Escalation SkillsRelationship BuildingMentoring and Coaching

Tools & Technologies

Call Center SoftwareSelf-Service TechnologyCurrent Software Applications

Industry Keywords

Financial ServicesAccount Opening ProcessClient Data PrivacyRegulated EnvironmentNew Account Processes

About the role

Key responsibilities & impact

Deliver a personalized and remarkable experience by answering new account questions, explaining available servicing options, and guiding Financial Representatives through the account-opening process in a call center environment.
Resolve basic, intermediate, and complex new account inquiries and transactions within a registered area.
Review new account requests and supporting documentation for accuracy, completeness, and alignment with established procedures and regulatory requirements.
Research and evaluate solutions to complex new account issues, including identifying root causes, addressing exceptions, and resolving escalations.
Take ownership of new account inquiries and transactions from initial submission through resolution, anticipating potential issues to reduce delays, repeat contacts, and unnecessary transfers.
Effectively de-escalate challenging situations while guiding Financial Representatives through complex or unique new account requirements.
Serve as a trusted advocate for Financial Representatives and partner with them to support the needs of their clients throughout the account-opening process.
Promote available technology and self-service capabilities by educating Financial Representatives on tools and resources that support new account submissions.
Understand the risks and potential client impacts associated with new account transactions, documentation, and account setup.
Understand how systems connect to new account processes and outcomes and clearly explain system capabilities and limitations to others.
Work effectively through ambiguity and changing requirements within a regulated environment to deliver accurate and positive outcomes.
Support team members through process, technology, and regulatory changes and help others adapt to new ways of working.
Build professional relationships with team members, field partners, and clients to strengthen trust and brand loyalty.
Balance phone and transactional responsibilities while maintaining accuracy, confidentiality, and client data privacy.
Identify opportunities to improve new account processes, reduce delays, and enhance the experience for Financial Representatives and clients.
Coach, mentor, or train team members on new account processes and procedures as needed.

Requirements

What you’ll need

Associate degree in business or a related field, or an equivalent combination of education and experience.
Minimum of four years of related customer service experience with demonstrated customer service skills.
Basic knowledge of investment products, financial markets, and account registration types.
Basic understanding of tax implications related to investment accounts.
Advanced written and verbal communication skills.
Ability to manage a high volume of calls and new account transactions while maintaining a high degree of accuracy.
Strong organizational skills with the ability to prioritize work and manage multiple requests.
Strong attention to detail, particularly when reviewing account-opening documentation and transactional information.
Strong problem-solving skills with the ability to research issues, evaluate options, and support timely resolution.
Ability to work effectively within established procedures while navigating exceptions and complex account-opening situations.
Demonstrated computer proficiency, solid keyboarding skills, and experience working with current software applications.
Strong desire to continuously learn and improve.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities