Life Claim Intake Representative

Northwestern Mutual

Customer support representative resolving inquiries for clients and Financial Representatives at Northwestern Mutual. Focus on providing distinctive client experience and problem resolution.

Posted 6/17/2026full-timeMilwaukee • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $31 per hourWebsite

About the role

Key responsibilities & impact

Provide problem resolution for external customers, as well as agency-based and home office employees
Successfully resolves questions and inquiries from Financial Reps and clients
Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers
Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients
Educates clients and Financial Representatives on our client website and self-service capabilities
Fosters a professional relationship with our clients to enhance brand loyalty
Achieves productivity standards and goals while maintaining the highest level of customer service

Requirements

What you’ll need

Associates degree in business or related field or equivalent combination of education and experience
Previous customer service experience preferred
Equally strong written and verbal communication skills
Non-Registered fingerprinted will be required
Ability to multi-task, prioritize and manage time effectively
Willingness to embrace change in a fast paced work environment
Desire to resolve complex problems
A strong desire to continuously learn and improve
Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem resolutionkeyboard skillssoftware proficiency

Soft Skills

communication skillsmulti-taskingtime managementadaptabilityproblem-solvingcontinuous learningrelationship building

Certifications

Associates degreeNon-Registered fingerprinted