Assistant Director, Experience Insights, Analytics

Northwestern Mutual

Assistant Director driving insights analytics at Northwestern Mutual, enhancing client experiences through data. Collaborating with diverse teams on strategic decision-making and performance analysis.

Posted 6/12/2026full-timeMilwaukee • New York, Wisconsin • 🇺🇸 United StatesLead💰 $118,960 - $178,440 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead structured analysis across external trends, internal insight sources, business performance, and experience performance
Frame and solve ambiguous business and experience questions
Partner with analytics and technical teams to source and structure data
Synthesize Voice of Client, Voice of Field, and other qualitative and quantitative insights
Analyze consumer trends, competitive dynamics, and business performance
Define, track, and interpret key experience metrics and benchmarks
Diagnose root causes of experience gaps by connecting various insights
Integrate and layer data into clear, actionable insights
Partner closely with relevant teams to inform strategy development

Requirements

What you’ll need

5–8 years of progressive experience in insights, analytics, business intelligence, or related roles
Bachelor’s degree or higher
Strong proficiency in Excel, PowerPoint, and BI or data visualization tools
Experience with SQL or other data querying tools is a plus
Exceptional written, verbal, and presentation skills
Ability to self-manage workstreams and drive outcomes
Proven ability to build trust and influence across cross-functional partners

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisbusiness intelligencedata visualizationSQLExcelPowerPointexperience metricsconsumer trends analysiscompetitive dynamics analysisroot cause diagnosis

Soft Skills

written communicationverbal communicationpresentation skillsself-managementinfluencetrust buildingcross-functional collaborationproblem-solvingstrategic thinkinganalytical thinking