Northwestern Mutual

Client Service – Investment Operations

Northwestern Mutual

full-time

Posted on:

Location Type: Hybrid

Location: Edina • Minnesota • United States

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Salary

💰 $70,000 - $85,000 per year

About the role

  • Own end-to-end investment operations for a team of four financial advisors and support staff, ensuring smooth, timely delivery of services.
  • Open and track new investment accounts; prepare and implement account paperwork; process check deposits; manage client rollovers; and monitor money transfers to ensure accuracy and timeliness.
  • Oversee client onboarding and ongoing documentation, maintaining accuracy and consistency across all client files throughout the lifecycle.
  • Serve as the team’s knowledge advocate: collaborate with internal teams on system enhancements, product updates, and compliance opportunities or changes
  • Identify, analyze, and resolve escalated operational issues and exceptions; implement durable solutions and process improvements.
  • Contribute to a culture of continuous improvement through data-driven insights and feedback from the advisory team.

Requirements

  • Bachelor’s degree in business, finance, or a related field (preferred) or equivalent experience
  • 5+ years of experience in investment operations or financial services support, preferred
  • Active licenses: SIE, Series 6, and Series 63 (or equivalent), preferred
  • Proficiency with investment operations platforms, data management, and standard office software (e.g., Excel, CRM systems, workflow tools).
  • Ability to learn new technology quickly.
  • Excellent organizational skills with exceptional attention to detail and the ability to prioritize multiple deadlines in a fast-paced environment.
  • Strong analytical, problem-solving, and communication skills; capable of identifying root causes and implementing sustainable solutions.
  • Proactive, autonomous mindset with a true team-player attitude; comfortable collaborating across departments.
Benefits
  • Hybrid work schedule (Edina office; 3-4 days/week on-site)
  • Medical and long-term disability insurance
  • 401(k) enrollment with employer matching contributions
  • Generous PTO and paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
investment operationsdata managementproblem-solvinganalytical skillsprocess improvementsclient onboardingaccount managementcheck processingmoney transfer monitoringcompliance
Soft Skills
organizational skillsattention to detailability to prioritizecommunication skillsteam-player attitudeproactive mindsetcollaborationcontinuous improvementadaptabilityautonomy
Certifications
SIESeries 6Series 63Bachelor’s degree in businessBachelor’s degree in finance