Client Service – Investment Operations

Northwestern Mutual

Client Service & Investment Operations role supporting financial advisors at Legacy Capital Group in Edina, Minnesota. Ensuring smooth investment operations and fostering client relationships in a hybrid work environment.

Posted 4/10/2026full-timeEdina • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end investment operations for a team of four financial advisors and support staff, ensuring smooth, timely delivery of services.
Open and track new investment accounts; prepare and implement account paperwork; process check deposits; manage client rollovers; and monitor money transfers to ensure accuracy and timeliness.
Oversee client onboarding and ongoing documentation, maintaining accuracy and consistency across all client files throughout the lifecycle.
Serve as the team’s knowledge advocate: collaborate with internal teams on system enhancements, product updates, and compliance opportunities or changes
Identify, analyze, and resolve escalated operational issues and exceptions; implement durable solutions and process improvements.
Contribute to a culture of continuous improvement through data-driven insights and feedback from the advisory team.

Requirements

What you’ll need

Bachelor’s degree in business, finance, or a related field (preferred) or equivalent experience
5+ years of experience in investment operations or financial services support, preferred
Active licenses: SIE, Series 6, and Series 63 (or equivalent), preferred
Proficiency with investment operations platforms, data management, and standard office software (e.g., Excel, CRM systems, workflow tools).
Ability to learn new technology quickly.
Excellent organizational skills with exceptional attention to detail and the ability to prioritize multiple deadlines in a fast-paced environment.
Strong analytical, problem-solving, and communication skills; capable of identifying root causes and implementing sustainable solutions.
Proactive, autonomous mindset with a true team-player attitude; comfortable collaborating across departments.

Benefits

Comp & perks

Hybrid work schedule (Edina office; 3-4 days/week on-site)
Medical and long-term disability insurance
401(k) enrollment with employer matching contributions
Generous PTO and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

investment operationsdata managementproblem-solvinganalytical skillsprocess improvementsclient onboardingaccount managementcheck processingmoney transfer monitoringcompliance

Soft Skills

organizational skillsattention to detailability to prioritizecommunication skillsteam-player attitudeproactive mindsetcollaborationcontinuous improvementadaptabilityautonomy

Certifications

SIESeries 6Series 63Bachelor’s degree in businessBachelor’s degree in finance