Life Claims Specialist
Northwestern Mutual
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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Salary
💰 $49,560 - $92,040 per year
About the role
- Make fair, accurate, timely and quality claims decisions on life insurance claims up to allowable signature limit
- May work on cases exceeding this limit with prior approval and second signatures
- Examines claim information obtained, including, but not limited to, beneficiary data, policy values, and policy status
- Analyzes information received during the claim review process, including but not limited to, death certificates, claim forms, assignment forms, divorce decree, estate, and trust documentation
- With empathy, deliver personalized experience for beneficiaries and field members by assisting with educating on settlement options available, which varies by policy type
- Communicate verbally and construct letters and emails to beneficiaries, field members, and third parties in response to inquiries and/or regarding outstanding requirements, claim status updates, and claims decisions as part of the overall claim handling process
- Manage phone and transactional responsibilities while adhering to strict confidentiality and privacy standards
- Research and evaluate solutions to situations that arise and resolve concerns on an “as-needed” basis which oftentimes includes deviating from procedures
- Maintain organization, accuracy, and timeliness in individual case management system; capture and document claim related information accurately and/or refer tasks as appropriate
- Maintain production and claims quality standards
- Embrace new technology and serve as an advocate by educating beneficiaries and field representatives
- Support digital savvy capabilities in self and others and adapt to changing environments and new situations effectively and positively
- Work effectively with unstructured teams, situations, or environment
- Participate in team meetings, projects and committee work as appropriate, including development of process improvements
- Assist with special projects and initiatives, as needed to support the business.
Requirements
- Bachelor’s degree or equivalent combination of education and work experience
- Previous experience with life insurance desirable
- Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously
- Exhibits empathy and strong client focus and customer service skills
- Able to analyze complex information and asks thoughtful questions to understand the situation
- Demonstrated ability to work with a high degree of accuracy in handling detailed technical work
- High degree of self-motivation with proven initiative in accepting responsibility for work results and in contributing cooperatively to group goals
- Skilled at developing and maintaining effective working relationships with a positive, confident attitude; exhibits objectivity and openness to others’ views
- Strong organizational skills, with demonstrated ability to independently set priorities and to meet deadlines
- Proven ability to maintain strict confidentiality and exercise tact and diplomacy with field/clients and beneficiaries.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claims analysiscase managementdata examinationpolicy evaluationdocument reviewtechnical accuracyproblem-solvingprocess improvementdigital literacymultitasking
Soft Skills
empathyclient focuscustomer serviceanalytical thinkingself-motivationinitiativerelationship buildingorganizational skillsconfidentialitytact and diplomacy
Certifications
Bachelor's degree