Northwestern Mutual

Investment Client Services Analyst – Remote

Northwestern Mutual

full-time

Posted on:

Location Type: Remote

Location: Wisconsin • United States

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Salary

💰 $23 - $35 per hour

Job Level

Senior

About the role

  • Provide counsel, guidance, and direction to clients and registered financial representatives on the purchase and sales of securities.
  • Execute mutual fund order transactions on behalf of financial representatives and clients.
  • Provide timely and accurate investment performance information, leveraging account statements and reporting tools.
  • Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.
  • Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, ensuring accuracy and compliance.
  • Handle phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
  • Serve as a trusted advocate for our financial representatives and partner with them to meet client needs.
  • Identify opportunities for the field to enhance existing client relationships.
  • Deliver a personalized and remarkable client experience by answering questions and providing servicing options.

Requirements

  • FINRA Series 7/63 Licenses
  • Associates degree in business or related field or equivalent combination of education and experience
  • Minimum of 4 years related customer service experience with proven customer service skills
  • Expert knowledge of investment products or markets
  • An intermediate understanding of tax implications related to investments
  • Advanced written and verbal communication skills
  • Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy
  • Strong organization skills with the ability to prioritize tasks
  • A strong desire to continuously learn and improve
  • Strong problem-solving skills and ability to provide options
  • Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages
  • Exercise ability to de-escalate situations effectively while guiding clients through complex and unique concerns.
  • Take ownerships of calls and anticipate future issues to drive resolutions.
  • Research and evaluate possible solutions to complex problems by identifying root cause and deviation from procedures.
  • Foster a professional relationship with our clients to enhance brand loyalty.
Benefits
  • Professional development opportunities
  • Health insurance
  • Retirement plans
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
FINRA Series 7 LicenseFINRA Series 63 Licenseinvestment products knowledgetax implications understandinginvestment transaction analysistrade executionaccount maintenancecustomer service experiencekeyboard proficiencyproblem-solving
Soft Skills
advanced communication skillsmulti-taskingstrong organization skillscontinuous learningde-escalation skillsownership of callsclient relationship buildingaccuracyprioritizationclient advocacy
Certifications
Associates degree in businessrelated field degreeequivalent education experience