Life Underwriting Manager
Northwestern Mutual
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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Salary
💰 $94,640 - $175,760 per year
About the role
- Direct and manage the operations of an Underwriting unit through the recruitment, selection, training, development, motivation, and salary administration of underwriter staff.
- Oversee/coordinate division workflow and manage Underwriting projects, customer service initiatives, work efforts and risk analysis of underwriters.
- Participate, coordinate, or independently lead complex projects to include major system and process improvement initiatives in the Underwriting Department.
- Serve as communication liaison/resource, providing technical problem resolution with field management, agents, company management, other companies, and insurance departments regarding underwriting concerns and issues.
- Develop, implement, and monitor customer service standards for agency-level staff.
- Plan, direct, and coordinate the activities of an Underwriting unit - maintaining departmental service standards and objectives with favorable mortality experience and persistence at the lowest possible net cost.
- Supervise and direct the work activities and risk analysis of underwriters.
- Perform all aspects of performance management and career development through goal setting, ongoing assessment, and coaching.
- Responsible for the development of underwriters through the referral process, individual instruction, case audits, and classroom instruction.
- Develop, implement, and monitor customer service standards for the Field Force.
- Initiate communication to address and resolve technical problems with field management.
- Recommend and implement improved service strategies/standards to address work efficiencies.
Requirements
- Bachelor's degree and/or an equivalent combination of education or progressively responsible work experience
- People management experience, Lead Underwriter Consultant, and training development of underwriters at all levels resulting in performance improvements.
- Previous life underwriting experience is strongly recommended.
- Track record of obtaining results.
- Demonstrated skills in relationship building, planning and directing work, decision-making, communication, and change management.
- Strong project management skills with the ability to lead or manage departmental projects or process improvement initiatives.
- Strong interest in people development with competence in staff selection, assignment, training, development, motivation, and recognition.
- Superior communication skills with the proven ability to build trusted relationships and successfully negotiate issues with the field, policy owners, and employees.
- A minimum of seven years of operational experience is strongly recommended.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
underwritingrisk analysisperformance managementproject managementprocess improvementcustomer service standardstraining developmentcase auditsgoal settingtechnical problem resolution
Soft Skills
people managementrelationship buildingdecision-makingcommunicationchange managementplanning and directing workstaff selectionmotivationcoachingnegotiation
Certifications
Bachelor's degree